Client Service and Operations Manager

Location

Dalton, GA | United States

Job description

We are an established advisory firm, with a 25-year history of supporting clients regionally. Our experienced advisory team needs a strong leader to guide and work within our client service and operations model. Our collaborative and supportive team handles a high-volume workload to build close, consultative client relationships helping them navigate their complete wealth planning.

We are adding a Client Service and Operations Manager to play a pivotal role in shaping our firm's operational strategies and processes. You will support our advisors, our clients, and our continued growth, ensuring smooth firm-wide operations centered on client service including client-specific, account-specific, and general business functions. Because the position assists and touches the firm’s entire operational scope, you will strategize with leadership and bring ideas for improvement, along with the tenacity and project management capabilities to implement them. We seek a candidate who embodies humility, a growth mindset, reliability, and exceptional communication skills.

General Responsibilities could encompass:

• Prepare investment account paperwork and manage the transfer of assets
• Respond promptly to client service requests, troubleshoot service issues, and provide effective solutions
• Assume cashiering function with custodians, ensuring accurate and efficient financial transaction processing
• Interface with custodians to complete new account applications and various account maintenance items, process cash and securities transactions, follow up as needed
• Update and maintain client status and information within CRM and all internal systems and reports
• Monitor and streamline workflows for client service and business operations tasks
• Proactively communicate with advisory team, providing updates and addressing concerns
• Conduct research, prioritize issues, and follow up on incoming inquiries
• Assist with compliance maintenance duties to ensure regulatory adherence
• Collaborate with the leadership team in various areas, including marketing, human resources, events, etc.

Qualifications:

• Bachelor’s degree highly preferred, or equivalent work experience
• Minimum of 5 years of progressive client service and operations experience in wealth management or financial planning
• Demonstrated excellence in optimizing operational processes and delivering exceptional client service
• Investment advisory compliance exposure, direct federal and/or state regulatory experience preferred
• Solid understanding of investment and financial planning management concepts
• Familiarity with industry-specific software
• Advanced level proficiency in Microsoft Office
• Self-motivated and capable of working independently while thriving in a collaborative team environment
• Strong desire to contribute to key business decisions and provide valuable insights
• Reliable, responsible, and detail-oriented with exceptional organizational skills
• Outstanding verbal and written communication skills

Job tags

Salary