City Wide Facility Solutions
Location
White Plains, NY | United States
Job description
Are you excellent at managing and retaining B2B accounts? Do you have experience in the areas of Commercial Cleaning and Maintenance? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!
City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in White Plains, NY. This territory will have assigned clients in Westchester County, Rockland County & Orange County.
The Facility Services Manager (FSM) is responsible for the operations of multiple client contracted janitorial and other service areas. This position provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer request/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors.
What you will do in this role:
● Drive client retention through strong customer service while also cross-selling additional maintenance solutions towards a monthly revenue target.
● Formulate and manage an effective service strategy and schedule tailored to each client.
● Negotiate and enter into agreements with clients for additional services – determine pricing, staffing and logistics.
● Manage all Contractor relationships including – sourcing, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify contractor compliance, and remove/replace contractors as necessary.
● Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
● Promote the sale of, procure and monitor supplies for clients.
● Effectively communicate all client issues with City Wide Contractors (and your direct supervisor); promptly address any client issues or problems that arise.
● Use City Wide’s CRM to perform client inspections, contractor assignments, adding extra charges, etc.
● Schedule each non-routine activity in client facilities using Outlook.
● Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate and that all items are properly labeled.
● Notify Sales Executives of potential accounts in your territory, especially new construction.
● Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received.
● Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
Requirements
● Must have 3+ years experience in a client management role with retention metrics or experience in janitorial services, building maintenance, or equivalent experience. Can articulate a demonstrated track record of success.
● Highly detail oriented and excellent follow-through on commitments.
● Positive and out-going personality; great at building relationships.
● Excellent verbal and strong written communication skills.
● Proficient in Microsoft Office and knowledge of CRM database.
● Must have reliable transportation.
● Fluency in Spanish
The physical demands are representative of requirements that must be met by an employee to successfully perform the essential functions of this job. Constant sitting, bending, standing, and walking. Ability to lift up to 35 pounds.
Benefits
Job tags
Salary
