Customer Service Representative

Location

Bethlehem, PA | United States

Job description

Working for one of our world-class brands means being part of a great working environment and collaborating with people from all corners of the world on a product you are proud of.

*During the introductory period, the work schedule would require you to work on-site, Monday through Friday in our 1911 Spillman Dr., Bethlehem, PA location

Summary:

Those individuals serving as Customer Account Representatives will be responsible for all aspects of customer orders, including, but not limited to inquiries, and processing customer orders for product lines promptly and accurately.  They will serve as direct contacts for customers, stimulating increased purchasing by serving them effectively, while creating a climate of confidence, credibility and partnership.

What can you expect as a Customer Service Representative at Scandinavian Tobacco Group?

• Provide optimum customer service as required to maintain and enhance existing business   and to obtain new business.  This requires that the Customer Service Representative take personal and complete responsibility for every order to ensure that the customer requirements are met from time of initial order receipt until the product is delivered invoiced and the customer is satisfied.
• Assisting the customer and/or Sales Representative with any inquiry or problem concerning their orders or accounts.  Provide prompt and efficient response and resolution to each inquiry, by mail, telephone, or fax. This includes inquiries related to issues with shipping/delivery of products ordered.
• Process all orders in an efficient and expedient manner as received by mail, telephone, fax, or Sales Representative, and confirm current pricing on all orders.
• Advise customer of current promotions that will benefit them.
• Provide product information as required to respond to customer inquiries and to recommend alternate products.  Refer customer to appropriate qualified personnel in response to customer inquiries and/or problems.
• Assist in the solicitation, upselling and sales of company products or services to new and existing customers.
• Check inventories to ensure customer product availability, as needed or requested by customer or Sales Representative.   
• Adjust shipping schedules as requested by the customer or Sales Representative to ensure timely arrival of products ordered. Ensure that any expedited shipping is billed accordingly.
• Initiate and maintain frequent contact with customers regarding their account balances; ensuring customers as well as Sales Representatives, are aware of balances that may become outstanding.
• Research all partially paid invoices and communicate findings with customer with intent to resolve issue via customer payment or an issuance of credit.
• Research all accounts placed on Credit Hold and communicate reason to customer and Sales Representative, with intent to resolve via appropriate account payment process.
• Assist Sales Representative in obtaining and compiling customer account information as needed by the Credit Dept. to maintain existing customer accounts, as well as to process and/or activate new customer accounts.
• Other responsibilities as assigned

Your areas of knowledge and expertise (that matter the most for this role):

• High School diploma, associate degree preferred, or equivalent experience required. 
• Data entry experience in a sales/order entry position.  Inside selling or telemarketing.   Credit experience helpful but not required
• Excellent oral and written communication skills. Excellent Organizational skills.
• Basic business math skills, problem solving skills, telephone techniques and stress and time management skills.
• Knowledge of word-processing and spreadsheet applications on a personal computer.
• Ability to work with multiple tasks, projects and people.

We value our employees and in addition to our competitive salaries, we offer a competitive benefit package to our talented team members including:

• Comprehensive Health Care, Vision & Dental Plan
• Flexible Spending Account
• Disability Plans
• Basic & Supplemental Life Insurance
• Additional Supplemental Benefits
• Paid Vacation, Paid Time Off (PTO) days, Holidays
• 401(k) Retirement Saving Plan including a generous Company match

What happens next?

• You Apply - Join a world-leading manufacturer of cigars and pipe tobacco
• We carefully review your application (over a nice cup of coffee).
• The important thing to know is that we process applications on an ongoing basis, so we encourage you to submit your application as soon as possible.
• If we are a match, you’ll receive an email or a call from our HR team
• And a final note for you to know - We'll get back to you — even if it's a no (for now)

Our company uses E-Verify to confirm the employment eligibility of all newly hired employees.  To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov.

Job tags

Salary