---

---

Location

Burbank, CA | United States

---

Job description

Job Summary:

On any given day at Disney Entertainment & ESPN Technology, we’re reimagining ways to create magical viewing experiences for the world’s most beloved stories while also transforming our media business for the future. Whether that’s evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to enhance flexibility and efficiency, or delivering Disney’s unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world.

A few reasons why we think you’d love working here:

• Building the future of Disney’s media:  DE&E Technologists are designing and building the infrastructure that will power our media, advertising, and distribution businesses for years to come.
• Reach & Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more.
• Innovation: We develop and implement groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment & news.

Content Operations is ultimately responsible for successfully delivering Disney’s entertainment and sports content to millions of people every day. This involves developing, operating, and leading a global content supply chain – the myriad of steps involved from taking a finalized TV show/movie, or live piece of content, from inside Disney to audiences around the globe, in their preferred language and format. This team also leads technology operations in Latin America, Europe and Asia Pacific.

Responsibilities:

• The Distribution Operations Manager coordinates the creation of servicing, localization assets used to service clients across all media types and is the liaison between vendors, internal departments, and clients.
• Responsible for managing post charts, on time asset delivery and confirming weekly milestones are met, delivering on Disney specifications, maintaining SLA with vendors and reviewing/approving invoicing.
• Responsible for servicing Current TV contents to Disney+, EST, SVOD, and other clients. In addition to providing assets to territories worldwide to meet their local needs.
• Individual has in-depth knowledge and experience in own specialty. Uses best practices and knowledge of internal or external business issues to improve products or services; acts as a resource for colleagues with less experience. Role exhibits full knowledge and expertise in the function/specialty.
• Accountable for driving execution and delivery of multiple high-profile projects/accounts projects with moderate resource requirements, risk, and/or complexity. May lead team-wide projects. Continuously looks for process improvement opportunities.
• Oversees applicable workflows, ensuring all deliveries have been completed. Communicate deadlines and delivery expectations across functional teams for downstream workflow needs. Escalate delivery delays to appropriate teams, inclusive of contingency plan(s). Partner with other stakeholders to ensure accurate readiness of assets (rights, plans, components, artwork, metadata, etc. depending on specific vertical). Documenting, troubleshooting, and escalating issues - ultimately driving to resolution through collaboration of internal or external partners.

• Impacts a range of customer, operational, project, or service activities within own team and other related teams; works within broad guidelines and policies.
• Explains difficult or sensitive information via executive updates; works to build consensus. Presents roadblocks and works with management to resolve critical resource conflicts. Interacts with internal and external peers and managers to exchange complex information related to areas of specialization.
• The role will oversee the delivery process of episodic, feature, bonus, shorts, trailers, artwork, and/or metadata to various digital platforms globally.
• Key day-to-day tasks include extensive vendor & asset management, inventory research, management of orders, curating source assets, communicating with customers, clients, & internal business ops team, dealing with rejections, establishing a process SLA (Service Level Agreement), and managing vendor & supplier performance metrics.

Basic Qualifications:

• Bachelor’s degree in related field or equivalent years of experience
• Minimum 5 years of experience in post production, servicing and localization workflows, asset management and client/vendor management experience.
• Must have Localization experience and know the ins and outs of dealing with dubbing studios and negotiating delivery schedules.
• Subject matter expertise in EST/VOD/Digital Distribution specifications, file and packaging formats, workflows, deliverables and quality metrics.
• Ability to anticipate and respond to client requirements proactively.
• Up-to-date technical knowledge in digital media tools and technologies.
• Previous customer service experience and managing clients.
• Deep understanding on A/V technical formats including IMF, UHD, HDR, Dolby-Vision, ATMOS and pro-res as well as localization requirement for dub and sub assets internationally.
• Professional experience in working with and managing vendors.
• Is capable of solving complex problems; takes a new perspective on existing solutions. Works independently while receiving minimal guidance. Exercises judgment based on the analysis of multiple sources of information.
• Requires conceptual and practical expertise in own specialty and basic knowledge of related specialties.  Understanding of digital content distribution concepts and technologies including TVE, OTT, STB, VOD. Interest in emerging technology and platforms; particularly streaming media services.
• Has in-depth knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.

The hiring range for this position in California is $92,700-113,300 per year based on a 40 hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

---

Job tags

---

---

Salary