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Location

Jackson, MS | United States

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Job description

Client: State of Mississippi
Job Title: Help Desk Technician
Duration: 7Months
Start Date: ASAP
Position Type: Contract
Location: Jackson Mississippi 39211

Interview Type: Web Cam / Inperson / Telephonic
Ceipal ID: SMSHD520AM
Position ID: 127520

Department: Mississippi Department of Education.

Description:

Candidates role will focus on providing all levels of support to our customer base both remotely and onsite. Candidate will be the initial point of contact with end users requesting IT Support. Ideal candidate has experience in DesktopLaptop repair and troubleshooting software installation hardware implementation and active directory administration. Candidate must also have experience providing remote assistance using various platforms and must be experienced with providing support for O365 Applications. Must be good at organizing prioritizing and planning. Candidate must be able to update and maintain Help Desk records in accordance with established support procedures. Candidate must also have excellent communication skills.

Required Skills:

• A Certification.
• Excellent understanding of coding methods and best practices.
• Strong written oral and interpersonal communication skills.
• Ability to work in a team oriented collaborative environment.
• Ability to work with minimal supervision.
• Ability to prioritize and execute tasks in a highpressure environment.
• Exceptional attention to detail with proven analytical and problemsolving abilities.
• Highly selfmotivated and directed.
• Experience working in a help desk environment.
• Experienced with providing support for O365 Applications.
• Experience providing remote assistance using various platforms.
• Experience in desktoplaptop repair troubleshooting and software installation.
• Hardware Implementation and Deployment.
• Active Directory Management.

V Group Inc. is an IT Services company that supplies IT staffing project management and delivery services in software network help desk and all IT areas. Our primary focus is the public sector including state and federal contracts. We have multiple awards/ contracts with the following states: AR CA DE FL GA IL KY MD ME MI NC NJ NY OH OR PA SC TX VA and WA. If you are considering applying for a position with V Group or partnering with us on a position please feel free to contact me with any questions you may have regarding our services and the advantages we can offer you as a consultant.

Please share my contact information with others working in Information Technology.

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