Patient Service Representative

Location

Sioux Falls, SD | United States

Job description

Job Description

Essential Functions:

• Research and analyze insurance information; provide insurance information to client as needed. Protected Health Information (PHI) will only be used to obtain payment for the provision of health care.
• Make outbound calls to and handle inbound calls from consumers to resolve medical debts.
• Determine most effective and economical means of collecting payment for each account
• Apply payments to correct accounts, keeping accurate account of each transaction; make adjustments and/or corrections as necessary.
• Provide financial counseling and revise payment terms within established guidelines; recommend hardship or other deferment when appropriate.
• Maintain computer files on all accounts and document details of phone call and all methods utilized to secure payment.
• Use computer system to track and gather information to assist patients.
• Utilize available resources and techniques to update most relevant consumer information.
• Recommend accounts to be turned over for collection; prepare reports of historical data to substantiate need for further collection efforts.
• Perform all other duties as needed or assigned

Knowledge, Skills and Abilities:

• Knowledge of rules and regulations pertaining to patient services methods and techniques
• Ability to learn, interpret and apply new skills and accept direction from others as needed.
• Ability to organize information and manage time efficiently.
• Skilled in evaluating information or situation and making judgments based on facts.
• Must have strong communications and interpersonal skills and good telephone personality.

Job tags

Salary