Location
Palatine, IL | United States
Job description
As a Director Operations you will oversee and optimize our operational functions across all locations. You play a critical role in driving operational efficiency ensuring exceptional service delivery and maintaining the highest standards of quality and consistency throughout our salons and spas. You will collaborate closely with executive leadership department heads and frontline staff to streamline processes develop standard practices and procedures and build a bestinclass experience that will have a longterm operational effect in meeting the company goals and objectives. This role reports into the VP of Operations/Sales.
What Youll Do
- Operational Leadership: Provide strategic direction and leadership to the operations team ensuring alignment with company goals and objectives. Develop and implement operational plans policies and procedures to optimize efficiency and effectiveness across all areas of the business.
- Performance Management: Establish performance metrics and KPIs to evaluate operational performance and identify areas for improvement. Monitor key metrics regularly and implement initiatives to drive continuous improvement and achieve operational excellence.
- Financial Management: Collaborate with finance and accounting teams to develop and manage operating budgets forecasts and financial plans. Identify opportunities to control costs improve profitability and maximize revenue generation while maintaining high service standards.
- Quality Assurance: Develop and implement quality assurance programs and standards to ensure consistency compliance and adherence to brand standards across all locations. Monitor service quality client feedback and satisfaction levels to identify opportunities for enhancement and address any issues proactively.
- Team Development: Lead mentor and develop a highperforming operations team. Provide guidance coaching and support to department heads and frontline staff to foster a culture of excellence collaboration and continuous learning.
- Partnership and Communication: Partner with the Regional Director General Manager(s) and the VP of Operations/Sales to manage overall business operations ensuring adherence to company standards policies and procedures. Collaborate with leadership to implement update and hold accountability to metrics across departments. Establish protocols for HQ communication to the Salons and Spas.
- Process Improvement and Standardization: Evaluate and access Salon & Spas for consistencies in processes policies and opportunities for improvement. Establish standard operating processes and create SOP manual for reference. Implement systems and processes to enhance efficiency and streamline communication.
- Reporting and Evaluation: Review financial and business reports evaluating the results of overall operations regularly and systematically. Report findings and coordinate GM meetings and discussions for KPI outcomes as it relates to Operations.
- Client Satisfaction: Respond timely to escalated client matters in a friendly manner and follow up to ensure client satisfaction promoting Tricocis policies and philosophies to team members and clients through direct and indirect interaction; may oversee Guest Care Center at a future date.
- Other Duties: Perform other duties as assigned by supervisor or management.
Qualifications:
- Minimum of 710 years of progressive leadership experience in operations management preferably within the salon spa or hospitality industry.
- Bachelors degree in business administration Hospitality Management or related field; MBA or equivalent preferred.
- Proven track record of driving operational excellence improving efficiency and achieving measurable results.
- Strong financial acumen with experience in budgeting forecasting and financial analysis.
- Excellent leadership communication and interpersonal skills with the ability to inspire and motivate teams at all levels.
- Strategic thinker with the ability to analyze complex issues develop innovative solutions and execute strategic plans effectively.
- Demonstrated ability to build and maintain effective relationships with internal and external stakeholders.
- Passion for the beauty and wellness industry and a commitment to delivering exceptional guest experiences.
- Proficient in using computer systems and pointofsale software.
- Passion for the beauty and wellness industry with a genuine desire to create exceptional experiences for clients.
- Professional appearance and demeanor representing the Tricoci brand with pride.
Ability to travel locally to Salon Spas in the Chicagoland area dependent upon business needs and work at the Palatine IL HQ as needed
Job tags
Salary
