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Location

Allen, TX | United States

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Job description

Company Overview:

At the company, we are dedicated to delivering innovative technology solutions that empower community banks and credit unions to provide exceptional user experiences for their customers and members. Our commitment to digital transformation sets the stage for the future of banking and payments. Join our team and be a part of shaping the future with us!

Position Summary:

We are seeking a motivated individual to join our Financial Crimes Solutions operations team as a Technical Support Representative. In this role, you will play a crucial part in our mission to combat financial crimes by providing top-notch technical support for our advanced suite of fraud/AML products.

Responsibilities:

- Monitor daily data processing operations to ensure accuracy and effectiveness.
- Promptly resolve issues to maintain data integrity and completeness.
- Provide troubleshooting and issue resolution via phone or case management system.
- Collaborate with internal teams and customers to resolve issues and enhance processes.
- Adhere to documented departmental and corporate standards.
- Perform other job duties as assigned.

Qualifications:

Required:

- Experience with bank or financial data and data relationships.
- 4 years of experience writing queries for research in SQL Server or PostgreSQL.
- 2 years of experience with Azure or similar cloud technologies.
- Proficiency in researching, analyzing, and resolving complex problems.
- Excellent communication, customer interaction, organizational, and time management skills.
- Ability to participate in after-hours on-call rotation.

Preferred:

- Experience in fraud or AML compliance within a financial institution.
- Bachelor's degree in a technical discipline.
- Experience with network troubleshooting.

Why Join Us?

At [Company], we value integrity, dedication, and fun. We prioritize the well-being of our associates and offer outstanding benefit programs to support their physical, mental, and financial health. Join our exceptional culture where collaboration and innovation thrive, and every voice is heard.

Equal Opportunity Employment:

We believe in the strength of diversity and inclusion. At [Company], we are committed to providing equal opportunity in all aspects of employment. We welcome candidates from diverse backgrounds and identities to apply. Discrimination of any kind is not tolerated, and we encourage open communication and collaboration to create a supportive work environment for all.

To Apply:

We encourage motivated individuals who align with our mission to apply for this opportunity. Even if you don't meet every requirement listed, we value your potential contribution to our team. Join us in making a real impact in the fight against financial crimes!
Employment Type: Full-Time
Salary: $ 40,000.00 140,000.00 Per Year

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Job tags

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Salary