Solutions Engineering Manager

Location

Memphis, TN | United States

Job description

General Summary The Solutions Engineering Manager is responsible for leading a team of supply chain experts that consults with customers and FedEx Supply Chain operations to understand their needs and forms a solution that can be marketed, sold, and implemented. The Manager is responsible for the full solution that encompasses engineering, operational flows, and system capabilities, ensuring the business requirements are met, with the lowest cost that meets the customer needs, operational efficiency, and productivity standards. This role will have significant exposure to executive management and is critical to the organization’s long-term profitability through active portfolio analytics and management. Primary Responsibilities Manages a team of skilled full time exempt direct reports. Management responsibilities include, but are not limited to hiring, coaching, skills development, recognition and rewards, staff productivity and performance management to include disciplinary actions up to and including termination. Ensures the solutions are vetted, business requirement for both internal and external customers are met and/or gaps identified with clear documentation to support FedEx Supply Chain's ability to deliver a successful implementation of business upon award. Supports the development of Statement of Work with customer, ensures customer requirements, service levels and integration point are clearly understood and communicated. Conducts customer meetings, sets and manages customer expectations by exercising moderately complex risks, issues and change management best practices. Confidently makes presentations from mid-size to large audiences at senior level positions both internal and external. Supports the IT system identification, gap analysis in relation to providing potential customers a full integrated supply chain solution. Provides guidance and consults with implementation teams that are responsible for delivering the solution to ensuring the scope of the original solution is implemented. Works with product management for input into prioritization of roadmap development as voice of the customer and ensure contracted solutions are aligned with development timelines and priorities. Responsible for pre and post sales opportunities delivering solution inputs into pricing. Sets department direction that aligns to overall FedEx Supply Chain strategies and insures timely and accurate data flow to senior management as required. Enables the team to respond to new business and customer enhancement opportunities which includes, response document and supports the inputs into pricing of strategic business solutions. Work with the Implementation and product development agile teams to define and review solution specifications for core and edge product deliverables. Understands and supports solutions by collaborating with Pricing, Implementation, IT, Engineering, Operations, and any other stakeholders to assist with answering questions to deliver the required capabilities. Works with core team to validate new business scope as it pertains to customer contract documents, technical specifications, and data analytics to ensure correct technologies are selected to support customer requirements. Communicates difficult issues and organizes the appropriate teams to work together to solve the issues quickly. Work to establish, maintain, and update strategy (methodology, processes, standards, tools, services) used in customer implementations. Plans, organizes, staffs, directs, and controls the day-to-day operations of the department; develops and implements policies and programs as necessary. Develops and manages the department budget, ensures compliance, and addresses variances and other budget concerns. Creates useful metrics to measure the team’s bandwidth, while also analyzing data to support current market trends with respect to 3PL solutions and services requested by customers. Creates tools that support decision making regarding whether or not to pursue a new business opportunity. Education/Experience Bachelor’s Degree in Science, Technology, Engineering or Math required with 8-10 years of experience as minimum. In addition to minimum experience, an additional four (4) years of relevant, demonstrated experience working as a key member of a project team developing business processes, solutions, creating business requirements and delivering business capabilities will be considered in lieu of a degree. Experience in Warehouse Management Systems, Engineering, Operations flows and implementation. Experience in designing end to end solution including operational flows, engineering, systems, integration, implementation, customizations, and enhancements with Warehouse Management Systems (WMS) for 3PL customers. Demonstrate good understanding of the Warehouse Management related business process flows and functional capabilities. Demonstrate knowledge on the typical integrations such as between an ERP and WMS systems. Prior experience in developing solutions and cost models. Customer engagement experience for working with Internal and external customers. Knowledge and Experience developing solutions in multiple industry verticals, i.e.: Retail, Consumer, Healthcare, Technology Experience developing and presenting analysis, strategy, and findings to Senior Company Leaders Knowledge of conveyance, automatic sortation equipment, material handling equipment, and product storage systems desirable. Demonstrated ability to understand complex ideas, break them down into smaller, sequential plan, while understanding interdependencies to deliver solutions. Excellent written and verbal communication and presentation skills. Excellent stakeholder management skills with emphasis on customer service. Strong team player. Knowledge of Agile and Lean values/concepts Uses solutions-based thinking in problem solving, asking probing questions and looking for underlying issues. Strong influencing skills to guide a team to understand Product/Program Features and impact of deliverables. Competencies Interpersonal Effectiveness – Have positive and dynamic management style, combined with superior communication skills and high credibility; able to gain followership and attain buy-in from internal stakeholders; capable of successfully navigating a complex organizational matrix. Business Knowledge – Thorough understanding of relationships among markets, customers, competitors, and financials, develops plans and ensures resources are in place to support the Company’s strategic plan. Change Management – Acts as a change agent looking for opportunities to continually improve processes and workplace. Values innovation encourages creativity among teammates and is willing to take calculated risk to make positive change happen. Regularly elicits new ideas from teammates and actively involves him/her and others in change to ensure cooperation and commitment. Talent Development and Management – Be a “player-coach” and proven manager/developer of people; capable of hiring, managing, developing and motivating strong teams. Results Oriented – Possess a collaborative, yet relentless approach to process improvement and team management in order to achieve best in class results, especially around cost, cycle time/throughput, and customer service. Customer Management – Develop, foster and grow positive and professional relationships with executive level customers and colleagues. Enterprise Mindset – Possesses an understanding of a broad corporate enterprise and how to form partnerships and navigate processes to achieve desired results Physical/Cognitive Requirements With or without accommodation: Ability to follow policies and procedures. Ability to read, write and interpret information. Ability to add, subtract, multiply and divide. Ability to use hands to finger, handle, or feel. Ability to sit/walk/stand for up to 10 hours per day. Working Conditions Condition will be mainly in an office environment with occasional work in warehouse environment. Also, frequent overnight travel for extended periods of time will be required. Disclaimer The above information is only an illustration of the general nature and level of work performed by the teammate within this classification. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between FedEx Supply Chain and teammate and is subject to change by FedEx Supply Chain as the needs of FedEx Supply Chain and requirements of the job change. FedEx Supply Chain, Inc., as well as its subsidiary companies, is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The FedEx Logistics companies are committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact [email protected]. Job ID: 51523 Schedule: Full-time

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