Get It Recruit - Hospitality
Location
Winter Park, FL | United States
Job description
**Remote Customer Success Consultant**
**Employment Type:** Full-Time **Benefits Offered:** Dental, Life, Medical, Paid Time Off, Retirement, Vision **WHO WE ARE** Join us and become part of a dynamic team dedicated to elevating service and revenue excellence. With over 30 years of expertise, we've perfected the art and science of optimizing frontline performance. The unique blend of our inspiring team with cutting-edge technology has set the benchmark in our industry. Our global footprint extends across world-renowned brands in hospitality and automotive industries, spanning more than 100 countries and boasting over 60,000 app users. At our organization, we're committed to unlocking the full potential of individuals and transforming frontline roles. Our culture is built on empowerment, passion, and continuous growth. When you join us, you're not just part of a company - you're joining a movement that believes in the potential of people and their ability to make a difference. Experience a fulfilling career with us, where your aspirations meet opportunities. **WHO YOU ARE** As a Customer Success Consultant, you embody excellence in account management and customer success. You've demonstrated your prowess in these areas, and your executive presence is undeniable. You possess the rare ability to influence at all levels, engaging senior leadership, nurturing aspiring managers, and empowering frontline staff. You thrive in a dynamic environment, where your expertise supports client performance potential. Your presentation and facilitation skills, both in-person and virtually, are highly effective, leaving the audience inspired with lasting impact. Building and maintaining robust client relationships is second nature to you. Your critical thinking, empathy, self-awareness, and unwavering teamwork make you a valuable asset. You excel in time management and prioritization, ensuring every task is well-executed and aligns with the mission to maximize frontline performance. If you're the kind of person who has been described as inspirational and possesses the innate ability to inspire people to achieve their full potential, then our organization may be the perfect home for your exceptional talents. Join us and be a part of a team that's passionate about unlocking potential and elevating performance. **WHAT YOU WILL DO** As a Customer Success Consultant, your role is pivotal in ensuring that each customer embarks on their journey with us successfully. Your responsibilities span the entire customer lifecycle, beginning with the activation process. This process includes immersive live virtual delivery sessions that unveil our Foundation Framework - the formula for success in our program. Your mission is to effectively articulate this framework, securing buy-in at all levels and helping customers understand their crucial role in program success. You will also manage a portfolio of accounts, ensuring the sustained success of our framework and client performance. Each client's incremental revenue performance, coupled with the framework, is the metric by which we measure success. As the voice of the customer, you will advocate for our clients, proactively driving the adoption of our framework and maintaining a strong focus on customer retention. You will cultivate and nurture client relationships, ensuring they receive the support necessary to achieve maximum impact. Additionally, your role may provide the opportunity to engage with clients on-site from time to time, further enhancing relationships and positively impacting the overall client experience. **HOW YOU WILL DO IT**- Lead and facilitate the customer activation process, ensuring a captivating onboarding experienceJob tags
Salary
