Location
Pittsburgh, PA | United States
Job description
Company Description
Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh’s business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.
Drawing from Pittsburgh’s rich history, fl.2 showcases a wide selection of local beers, craft cocktails, and an elevated Modern American menu with unique signature items that have the power to transform guests into regulars. Vibrant and inviting, the restaurant and bar offers a space that allows for an open, airy atmosphere with a modern framework incorporated with architectural elements.
Job Description
Fairmont Pittsburgh’s Health Club and Spa is currently seeking a knowledgeable and motivated Massage Therapist to join our energetic team. You will have a proven background and be eager to make your mark in the Health Club and Spa.
What You Will Be Doing:
- Adhere to the Spa Policy & Standard Operating Procedures
- Perform massage and body treatments in a safe, professional and hygienic manner
- Act as an ambassador for the spa representing the values of the brand and Accor
- Knowledgeable about all aspects of treatments, retail, facility, and current offers
- Maintain inventory of products to perform treatments in an orderly and neat fashion
- Maintain cleanliness standards of treatment rooms and facility
- Report for appointments on time, including adequate preparation time, and thoroughly review appointments before after completing each service
- Always maintain a courteous, friendly and professional demeanor with guests/members
- Assist in maintenance of treatment room(s) and other areas of facility where possible
- Maintain appropriate tracking of guest medical forms and ensure each guest signs one prior to treatment
- Recognize arrivals of all VIP guests arriving in both the spa and hotel
- Responsible for driving the guest experience and communication amongst the colleagues orchestrating a smooth guest sequence delivery
- Ensure guest preferences and special requests are accommodated to the best of the property’s and operation’s ability
- Ensure guest satisfaction at all times by assuring safety and guest service is always the spa’s first priority
- Perform regular treatments and facility audits to maintain brand standards
- Work to ensure the spa is receiving the highest ratings/scores for both VOG and LQA, and that guest satisfaction remains a constant priority
- Responsible for contributing to daily and monthly retail and/or treatment targets
- Support the rest of your colleagues when requested
- Understand and Adhere to the Accor Ethics & CSR book
- Maintain guest confidentiality at all times
- Deal with any guest complaints, comments or concerns with discretion and urgency
- Participate in daily/monthly communication meetings
- Lead by example in following all safety procedures and practices by the property
- Report any dysfunctional equipment, potential hazards or emergencies to management immediately
- Other duties as assigned
Qualifications
Your Skills and Qualifications Include:
- Licensed Massage Therapist in the state of Pennsylvania
- Certification from an accredited school of Massage required
- Currently certified in First Aid and CPR
- Must be able to work nights, weekends and shift work
- Previous experience as a Massage Therapist preferred
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):
- Constant standing and walking throughout shifts. May occasionally exert up to 10 pounds lift, carry, push, pull or otherwise move objects
- Exerting up to 30 pounds of force occasionally, and /or up to 25 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
Additional Information
What is in it for you:
- Competitive salary and flexible benefit plans
- Generous PTO allowances
- Employee rates at Accor properties in NCA region
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
Our Commitment to Diversity & Inclusion
Fairmont Pittsburgh is an equal opportunity employer. We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS #INDHP
All your information will be kept confidential according to EEO guidelines.
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