Location
Menasha, WI | United States
Job description
Salary : $58,129.50 - $72,988.50 Annually
Location : Menasha, WI
Job Type: Full time
Job Number: 2024-6
Department: Finance
Opening Date: 02/21/2024
Closing Date: 3/13/2024 4:00 PM Central
Summary of Job This position provides technical support and coordination for all services and users in all locations by answering questions, troubleshooting problems, maintaining workstation, and LAN performance.
*Full time work week: 37.5 hours
*Generous Vacation, Floating Holiday, and Sick Days
*Wisconsin Retirement System Member!
*Support: City Hall, Senior Center, Public Works Facility, Police Department, and Library
Essential Duties and Responsibilities Network Management: - Performs network troubleshooting to isolate, diagnose, and correct common problems.
- Configures network printing and file services, directory structures, and rights on file servers.
- Establishes and maintains user profiles, user environments, and user security for networks.
- Monitors networks to ensure reliability and efficient communications.
- Performs preventative maintenance and troubleshoots network operations.
- Administers, configures, and maintains City's phone system.
- Administers and troubleshoots problems with communications protocols such as Ethernets, Fiber Optics, Wireless and others.
- Maintain backup/recovery and virus protection procedures for personal computers.
- Formulates procedures and practices to assure acceptable network system performance.
- Installs, configures, tests, and maintains all network infrastructure devices, software, and peripheral equipment.
- Performs necessary maintenance to ensure reliability and efficiency.
PC Management: - Installs and upgrades personal computer and network hardware and software components as required.
- Analyzes and documents user requirements and recommends hardware and software alternatives.
- Establishes and maintains hardware/software standards.
- Maintains PC-based application software versions.
Technical Support: - Assists technical support for hardware and communications for all servers, networking components (switches, routers, cabling, etc.), workstations, telephone system, cellular telephones, pagers, fax machines, and copiers at various workstations.
- Responds to the needs and questions of network users concerning their access to resources on the network and the operation of various software packages.
- Provides user support with PC-based application software.
Additional Functions: - Help to develop Information Technology policies and assist in monitoring for compliance.
- Assists in developing user training.
- Performs anti-virus checking.
- Assists in creating documentation.
- Prepares correspondence.
- Provides administration of, and reports compliance with, all PC and network related procedures and policies throughout the City of Menasha.
- Assists in training on PC hardware and software as appropriate.
- Rotate being on-call with other staff and contracted services provider.
- May install network components/cables in confined spaces.
- Attends meetings, as required.
- Performs other duties and special projects, as assigned.
- Responsible for audio/visual equipment for Common Council meetings.
- Responsible for audio/visual equipment for various other meetings, as requested.
Qualifications - Requires associate degree in computer science or related field with at least two or more years network administration and support experience OR any combination of education and experience that provides equivalent knowledge, skills and abilities:
- Knowledge and skills associated with internet access, Microsoft Office for Windows, and Windows applications in a PC environment.
- Experience with Windows and SQL servers.
- Ability to train others.
- Ability to effectively communicate orally and in writing with network and PC users, department personnel and technical service representatives.
- Ability to exercise judgment, decisiveness and creativity requirement in situations involving the direction, control and planning of an entire program or multiple programs.
- Skill in maintaining an effective working relationship with the City Council, elected officials, employees, vendors and the general public.
- Ability to work and maintain confidential data.
- Ability to perform job functions and responsibilities with limited supervision.
- Ability to apply logic, establish facts and interpret information.
- Ability to perform mathematical operations, including addition, subtraction, multiplication, division, calculating percentages, fractions, and decimals.
- Remains knowledgeable of advances in technology.
- Attends technical conferences and seminars to maintain knowledge of network software and hardware product developments.
- Report for work as scheduled.
- Must pass criminal background check for both City and the Police Department.
CERTIFICATES, LICENSES, REGISTRATIONS Valid State of Wisconsin driver's license.
Job Knowledge, Skills and Abilities Physical Demands: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to sit, stand, walk and use both hands to handle, touch, grasp; reach with hands and arms, talk and hear.
- Specific vision abilities include close and distant vision, peripheral vision, depth perception, and ability to focus.
- Ability to operate, calibrate, tune and synchronize, and perform complex rapid adjustment on equipment, machinery and tools such as computer terminals, telephone, network equipment, diagnostic instruments, hand tools and/or related materials used in performing essential functions.
- Ability to coordinate eyes, hands, feet and limbs in performing movements requiring skill and training, such as assembling computer equipment.
- Ability to exert moderate but not constant physical effort, typically involving some combination of climbing and balancing, stooping, kneeling, crouching, crawling, and lifting, carrying, pushing and pulling objects and materials of moderate weight.
- Ability to recognize and identify similarities or differences between characteristics of colors, shapes and sounds associated with job-related objects, materials and tasks.
FUNCTION OF POSITION DESCRIPTION This position description has been prepared to define the general duties of the position, provide examples of work and to detail the required knowledge, skills and abilities as well as the acceptable experience and training for the position. The description is not intended to limit or modify the right of any supervisor to assign, direct, and control the duties of employees under supervision. The City of Menasha retains and reserves any and all rights to change, modify, amend, add to or delete from any portion of this description in its sole judgment.
This job description is not a contract for employment.
The City of Menasha is an equal opportunity employer, in compliance with the American Disabilities Act. The City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Network Health Insurance
Four (4) plan options, 10% employee premium contribution
Dental Insurance
Delta Dental, 10% employee contribution, 80/20 co-pay
Vision Insurance
Materials only, 10% employee contribution
Holidays
Eight (8) recognized, paid holidays along with five (5) additional floating holidays for non-represented full time employees.
Vacation
Generous vacation time for hourly and salary employees starting one month after hire
Sick Leave
Non-represented, full time employees earn sick leave at a rate of one (1) day per month
Deferred Compensation 457 plan
Employees can contribute through payroll deduction tax deferred amounts to a IRA type mechanism. The City also contributes.
FLEX 125 (FSA)
Tax deferred medical and dependent care expenses
Retirement/ Pension
- Wisconsin Retirement System Member: Consistently in the top 10 defined benefit plans in the US, the WRS Retirement Benefit is a pension plan that is intended to provide public employees with a lifetime retirement payment.
- For 2024 both the City of Menasha and Non-represented employees contribute 6.9%
Job tags
Salary
