Cornerstone Services
Location
Pennsylvania | United States
Job description
Thank you for your interest in joining our team! Qurate Retail Group comprises six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® – all dedicated to providing a more human way to shop. Qurate Retail Group is the largest player in video commerce ("vCommerce"), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming and social platforms.
The Opportunity
Reporting to the Supervisor of Customer Finance, the Risk Specialist will recognize out of trend customer behaviors, fraud schemes and evaluate orders placed with QVC to determine if they are fraudulent or not. As a Risk Specialist you would exercise judgment through policies, evaluation of data and external criteria, and the use of websites and validation tools regarding an order or account. Using QVC's Customer Finance core values you will make a determination as to whether orders should be released for shipment or canceled for fraud. This position is based outside of Philadelphia and located at Studio Park in West Chester, PA.
Who We Are
QVC empowers shoppers with knowledge and shares insights in a lively and engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewelry – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. QVC reaches more than 200 million homes worldwide via its 12 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages
Your Impact
Handle moderate to complex research on anomalies in customer orders and accounts.
Review orders held for review in fraud system that coincides with your findings.
Perform designated customer account research and investigation.
Contact external parties (banks, cardholders) and utilize system tools to determine if order is legitimate.
Requires confidentiality in dealing with personal information such as credit card numbers.
Prevents losses to QVC by identifying and stopping fraudulent shipments, while fulfilling legitimate orders before shipping deadlines pass.
Answer phone calls from dedicated line into Risk area from cardholders whose information has been compromised.
Speak with customers, credit card companies, internal departments and law enforcement.
Provide comments on accounts for team members and other departments to understand.
Close customer accounts and flag addresses, phone numbers, credit card numbers, IP addresses etc. to ensure any future orders placed with the same characteristics are stopped.
Identify fraud trends and communicate them promptly to the team and management so appropriate measures can be taken to prevent further losses.
What You Bring
High School Diploma or GED
1 to 2 years' experience working in Customer Service, Risk area or Finance area
Ability to review multiple order characteristics and determine whether a transaction is legitimate.
Ability to identify trends or patterns in data.
Ability to review and documents results in excel spreadsheets.
Remote work is not permitted in NYC at this time
#LI-AC5
#LI-Hybrid
Join us as we enrich life’s everyday moments – including yours. Apply today!
If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, fashion, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate flexible working options, our Qurated community, where intentional connections matter and a company committed to diversity, equity and inclusion, you’ll be amazed at what’s available for our team members! We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with Qurate Retail Group means friendly teams, ambitious projects and fast-moving careers!
For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [email protected] for assistance.
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