Iowa State University
Location
Ames, IA | United States
Job description
The Department of Public Safety at Iowa State University is seeking candidates for a Public Safety Dispatcher I . Under general supervision, this position provides communications of a public safety nature for university police and other departments as well as surrounding law enforcement agencies and emergency response agencies utilizing multi-frequency radio, computer systems, telephone, TDD (telecommunications device for the deaf), and personal contact. In addition, this position is responsible for monitoring university emergency phones and multiple alarm systems.
The duties of this position require:
This person m ust pass Criticall Testing, which screens for the basic skill set needed to perform the job.
During training, this position will rotate through all shifts. At the conclusion of training, the employee will be assigned to a specific shift. Days off will be determined by shift assignment. Dispatchers are expected to work extra hours whenever large events are held on campus. This includes home football games, political events, Iowa Games, etc. Dispatchers are also expected to report to work during times of major disturbances or disasters on campus.
Other Requirements post employment:
Iowa State University Police Department employees will support the Departmentâs vision and mission by operating in a fair, unbiased manner, which respects the rights and dignity of all individuals. Department employeesâ everyday actions are guided by the Departmentâs values of Respect, Integrity, Caring, Honor, Excellence and Service (RICHES) and be grounded in the highest ethical and professional standards. Department employees are expected to work in partnership with the campus and area communities to provide leadership in solving community problems, preventing crime and providing a safe environment to fulfill the mission of the University. Employees will strive for excellence in fulfilling the Departmentâs Mission and Vision Statements, values and goals.
Characteristic Duties and Responsibilities
⢠Operates a multi-frequency radio system in accordance with FCC regulations and completes a radio log and other records as required.
⢠Operates a multi-line telephone system providing emergency and business information.
⢠May be responsible for monitoring 911 phone system.
⢠Monitors radio traffic from surrounding local and state law enforcement agencies and relays information to patrol units.
⢠Dispatches duty personnel to requests for assistance or complaints.
⢠Receives and provides information to visitors, faculty, staff, and students.
⢠Notifies on-call personnel as required by departmental policy.
⢠Receives and relays emergency weather and road information to public safety officers and to other university departments and the university administration as required.
⢠Provides information to institutional public information services or outside news services on incidents and accident information as required.
⢠Monitors, updates, and relays information regarding building alarms.
⢠Operates a computer for the state crime computer network.
⢠Maintains voice communication tapes and applicable files and manuals for reference at public safety dispatch office.
Knowledge, Skills, and Abilities
⢠Knowledge of the geography of the university campus.
⢠Knowledge of FCC regulations and public safety dispatching procedures.
⢠Skill in using equipment such as multi-frequency radio, teletype, telephone, TDD, and computers.
⢠Skill in communicating with members of the public and departmental staff both orally and in writing.
⢠Ability to enter and retrieve data from a computer terminal, PC, or other keyboard device.
⢠Ability to communicate effectively and coherently over law enforcement radio channels while initiating and responding to radio communications.
⢠Ability to perform multiple tasks at one time and to remain calm in stressful situations.
To apply for this position, please click on âApplyâ and complete the Employment Application. Please be prepared to enter or attach the following:
1) Resume/Curriculum Vitae
About Iowa State University
Iowa State University is classified as a Carnegie Foundation Doctoral/Research University-Extensive, a member of the Association of American Universities (AAU), and ranked by U.S. News and World Report as one of the top public universities in the nation. Over 36,000 students are enrolled and served by over 6,200 faculty and staff (see Ames, Iowa is a progressive community of 60,000, located approximately 30 minutes north of Des Moines, and recently voted the best college town in the nation (see Iowa State University is an equal opportunity employer committed to excellence through diversity and strongly encourages applications from all qualified applicants, including women, underrepresented minorities, and veterans. ISU is responsive to the needs of dual career couples, is dedicated to work-life balance through an array of policies, and is an NSF ADVANCE institution. Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status and will not be discriminated against.
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