Administrative Clerk - Utility Billing

Location

Tyler, TX | United States

Job description

Administrative Clerk - Utility Billing Location Tyler, TX : JOB Provides a wide variety of customer service-related activities in support of multiple departments. Performs routine clerical tasks, answers phones, greets visitors and responds to inquiries. Provides support to the Utility Billing Department receiving payments, communicating with customers, resolving refuse issues, and assisting with daily reconciliations. Performs administrative tasks including but not limited to composing professional letters, proofreading documents, preparing payment requests and data entry. This position requires exceptional organizational skills and attention to detail. This position reports to the Director of Finance. EXAMPLE OF DUTIES Performs general office activities including answering high volume phone calls for City Hall and Utility Department. Ability to navigate phone system to successfully address caller's needs.Greet visitors; give out routine information; take messages or direct individuals to proper persons or departments.Accepts packages, deliveries and notifies applicable departments.Assists with managing the postage machine account and prepare City mail for delivery including certified mailings and weighted mail. Deliver mail to the Post Office on a daily basis.Prepare professional business communications and assist with mailings from various departments.Managing the organization of City Hall supplies and supply ordering.Prepares invoice payment requests for City offices such as routine monthly pest control, floormat cleaning and other repetitive bill payments.Reviews City publications via print and electronic formats for grammatical and spelling errors.Communicates with utility technicians regarding work orders, reconnects, line locates, disconnects and meter related issues.Works with utility customers to receive customer payments; explain City policies and procedures related to utility services and billing procedures; receive and verify data about customer accounts; provide front counter support as needed.Assists Utility Billing with filing, reconciling customer accounts, and other tasks as needed.Resolves sanitation issues and provide customer support via telephone and email channels.Regular and timely attendance is a requirement of the position.May be asked to perform additional job duties that are directly or indirectly related to normal job functions. SUPPLEMENTAL INFORMATION Must be a citizen of the United States or eligible to work in the United States.Must have a valid class C driver's license issued by the State of Texas.High School Diploma or GED equivalent required.Two (2) years of experience in an administrative role, preferably in a municipal setting.

Job tags

Salary