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Location

Kissimmee, FL | United States

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Job description

The Ed Napleton Automotive Group is looking for our next Automotive Express Lane Manager located at Napleton Kissimmee Chrysler Dodge Jeep Ram, The Automotive Express Lane Manager is a leader in the Service Department within Napleton’s dealerships. This role drives the performance of the Express Lane by developing and coaching our teams to deliver an exceptional service experience for our customers. Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and Apply Today! The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently the tenth largest automotive group in the country, providing incredible growth opportunity. What We Offer:

• Aggressive compensation plans
• Family Owned and Operated – 90+ years in business!
• Medical, Dental, and Vision Insurance
• 401K and additional benefits
• Accrued Vacation Time
• Discounts on products, services, and vehicles
• Growth Opportunities

Job Responsibilities:

• Manages all aspects of Quick Lane operations: staffing, provision of vehicle services, warranty administration, client retention, cost controls, achievement of objectives, and maintenance of all service records.
• Serves as a liaison between the Service Manage Service Advisors, Parts personnel, Technicians and Warranty Administration.
• Working with warranty clerk to ensure proper warranty processing and disclosure. Must possess excellent interpersonal and customer service skills.
• Must have a verifiable track record of success in selling service work while achieving and maintaining high Customer Satisfaction Index (CSI).
• Strong organizational skills including the ability to effectively manage multiple projects prioritize tasks and complete assignments within expected time frames.
• Must be dependable, friendly, enthusiastic, and self-motivated.
• Organized and capable of working effectively as part of a team or on individually assigned tasks in a fast-paced, dynamic environment.
• Team- player- will answer phones, write repair orders, and schedule appointments

Job Requirements:

• High School Diploma or equivalent.
• 2+ years of Service Advisor Experience
• Automotive Service/Lane Management Experience
• Ability to set and achieve targeted goals
• Ability to attract, develop, and retain talent.
• Experience and desire to work with technology
• Valid Driver’s License and have and maintain an acceptable driving record.
• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws

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Salary