Technical Service & Sales
Location
Boston, MA | United States
Job description
About us
For 40 years, the values of trust and innovation instilled into Norchem's customer initiatives derive from a commitment to provide high-quality, high-performance solutions that minimize harsh environmental impact. As such, Norchem has established itself as the most inventive water, software, and chemical solutions partner for the textile services industry. With our holistic solutions approach, Norchem has earned a reputation for disruptive innovations making us the pioneers of some of the industry's most revolutionary innovations, such as low-temperature cleaning systems, single VFD automated injection technology, crossflow membrane filtration/ recycling, and plant utility/labor information systems. Please visit our website at to learn more about our company.
Our textile care technology division specializes in the development, blending, and implementation of laundry chemical technologies for the commercial textile services industry. We are seeking a technical sales & service professional with an aptitude for troubleshooting industrial machinery & testing water chemistry who has a passion for customer service, account management, and is solutions-oriented. This individual will serve our growing customer base in specified regions.
*Travel Required
Essential Responsibilities:
- Perform scheduled service visits, product ordering, and technical problem-solving tasks
- Work with customer management teams to audit and maintain high-quality textile standards by being thorough in your service visits and delivering consistent results from our solutions
- Utilize technical expertise to install, repair, & troubleshoot automated product dispensing systems, and other automated systems.
- Execute equipment start-ups and training for customers
- Produce timely and detailed service reports, inventory reports, and expense reports
- Act as the point of contact for all assigned customers in a respective territory
- Conduct wash chemical titrations and water chemistry testing of effluent and influent water streams
- Program and maintain standardized production formulas
- Conduct quality and production audits with customer staff
- Work with the engineering team and share information across the organization
Prerequisite Skills:
- Proficient in laptop and tablet technology to include but not limited to Word, Excel, PowerPoint
- Demonstrates strong client relations and communication skills to maintain a positive company reputation.
- Highly self-motivated with the ability to prioritize complex, diversified responsibilities, multi-task effectively, and execute tasks with minimum supervision.
- Strong attention to detail and accuracy
- Ability to maintain a high level of confidentiality by handling sensitive and private customer information
- Proven ability to meet deadlines and key metrics, work independently, as a team player, and drive results in a fast-paced, team-based environment.
- Working well in a team environment
- Must have a valid driver's license
Experience
- Minimum 3-4 years in technical sales/service preferred
- Exposure to the textile services industry a plus
- Associates degree or similar in Chemistry, Technical and/or Mechanical
- Military background a plus
Benefits in Addition to Annual Compensation Include :
- Medical
- Dental
- Life
- Traditional and ROTH 401(k) Plans, Safe Harbor Matching
- Vacation Accrual
Job tags
Salary
$55k - $65k
