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Location

Akron, OH | United States

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Job description

Job Description:

Position Overview: As a Remote Customer Retention Specialist, you will play a crucial role in ensuring the long-term satisfaction and loyalty of our customers. Your primary responsibility will be to engage with existing customers, understand their needs and concerns, and proactively work to retain their business. This role is ideal for individuals who are excellent communicators, problem solvers, and empathetic team players.

Key Responsibilities:

• Customer Engagement: Stay in contact with travel customers via phone, email, or chat to establish and maintain a positive and productive relationship.
• Problem Resolution: Address customer concerns, resolve issues, and provide solutions to retain their loyalty and satisfaction.
• Product Knowledge: Develop a deep understanding of the company's products or services to effectively address customer inquiries and offer relevant recommendations.
• Feedback Collection: Gather feedback from customers regarding their experiences, needs, and expectations to inform product or service improvements.
• Customer Education: Educate customers about new features, offerings, or promotions that may benefit them and enhance their overall experience.
• Retention Strategies: Develop and implement retention strategies, such as loyalty programs or personalized communication, to encourage repeat business.
• Documentation: Maintain detailed records of customer interactions, feedback, and resolutions.
• Cross-functional Collaboration: Collaborate with sales, marketing, and product development teams to ensure a cohesive customer experience.

Qualifications:

• Excellent communication skills, both written and verbal.
• Strong problem-solving and negotiation abilities.
• Empathy and patience in dealing with customer concerns.
• Proactive and goal-oriented mindset.
• Ability to work independently and remotely.
• Previous customer service or retention experience is a plus but not required.

Perks:

 

• Flexibility to work remotely from anywhere, promoting a healthy work-life balance. 
• Access to exclusive travel perks, discounts, and romantic offerings. 
• Opportunity to play a pivotal role in creating unforgettable romantic experiences. 
• Ongoing training and professional development opportunities to refine your skills. Collaborative team environment that fosters creativity and growth. 
• Competitive compensation package and performance-based incentives. 

Benefits:

• Flexible Schedule
• Travel Perks
• Licensed & Bonded
• Personal Website
• Commission based
• E&O Insurance with Fraud Protection
• Daily Training Available
• Travel Agent Certification
• Business Opportunity
• Full Training Provided
• Work FT or PT
• No experience necessary

 

Remote Work Considerations:

This is a fully remote position, and candidates should have access to a stable internet connection and a suitable home office environment. Strong self-discipline, time management, and the ability to work effectively without direct supervision are essential for success in this role.

Join our team as a Remote Customer Retention Specialist and contribute to our mission of ensuring customer satisfaction and long-term loyalty. Your efforts will play a pivotal role in the success of our company.

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Job tags

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Salary