Implementation Specialist (Cloud Upgrade)
Location
Lansing, MI | United States
Job description
Cloud Upgrade Implementation Specialist [Lansing, MI; Chicago, IL]
BS&A Software, a market-leading software organization with proven technology, is seeking a highly motivated and skilled Cloud Upgrade Implementation Specialist to join our team. You will play a key role in assisting with the implementation of BS&A's cloud-based ERP software for our customers in local governments and utility districts throughout the country who are upgrading from our on-premises solution.
As a Cloud Upgrade Implementation Specialist, you will be responsible for the successful planning, execution, and management of cloud upgrade implementations. Our Cloud Upgrade Implementation Specialist role is customer-facing and combines both technical skills and functional skills to successfully upgrade customers from our existing on-premises software to our cloud-based software.
If you are a highly motivated individual with a passion for technology, a commitment to teamwork, and a desire to contribute to the success of our organization, we'd love to hear from you!
Key Responsibilities:
- Lead or support all aspects of implementation of the BS&A Cloud ERP for our customers upgrading from the on-premises BS&A solution.
- Direct customer interaction to guide them through the implementation process, which includes setting the proper expectations, scheduling, training on core processes, and providing support during the implementation period.
- Educate customers on how to use the Cloud-based software for their core day-to-day processes.
- Support customers through all phases of the upgrade as required to ensure that all customer requirements are met, leading to successful acceptance and adoption of BS&A's Cloud ERP software.
- Diagnose, research and analyze customer concerns and requests, and ensure customer satisfaction.
- Assist with data extractions and conversions.
- Create and maintain documentation related to upgraded processes and client-facing materials
- Verify data and municipal customizations to ensure critical components are converted successfully.
Qualifications:
- Bachelor's degree in Business, Accounting/Finance, Information Systems, or equivalent work experience
- Strong work ethic
- Ability to manage projects concurrently
- Ability to thrive in a fast-paced environment
- Excellent organizational and time management skills
- Exceptional communication and customer service skills with the ability to simplify technical aspects for non-technical users
- Willingness to learn new material (technical and non-technical)
- The ability to work independently and as part of a team
- Detail-oriented and ability to follow through
- Prior experience with SaaS platforms, especially Government Technology SaaS solutions, is desirable but not required
- Basic SQL Knowledge is preferred but not required
- Some limited travel may be required, up to 10%. If located outside Lansing, MI area, travel to our headquarters in Lansing for initial onboarding and training may be required.
At BS&A, we love our team members and offer a highly competitive compensation and benefit package. Our benefit package includes:
- Competitive pay
- Health Insurance - BCBS of Michigan - Employer-paid premium
- Health Savings Plan - Employer contributes 75%
- Dental Insurance - Employer-paid premium
- Vision Insurance - Employer-paid premium
- Retirement - 401(k) - Employer-paid
- Retirement - 401(k) - Discretionary Employer match of 50% of team member contribution
- Paid Parental Leave
- Disability Insurance - Employer-paid premium
- Life Insurance - Employer-paid premium
- Generous PTO and Holiday Time
- Company-sponsored events
BS&A uses E-Verify as part of the I-9 process to verify the work eligibility of all new hires.
BS&A provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. The BS&A complies with applicable state and local laws governing non-discrimination in employment in every location in which BS&A has facilities.
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