Sales & Customer Service ANALYST

Location

Batavia, IL | United States

Job description

Wedi Corporation ( is the worldwide industry leader in the manufacturing and development of high-performance and quality shower systems and backer board systems used in the construction of custom tiled wet rooms.

JOB SUMMARY: The primary responsibilities are but not limited to supporting our sales, marketing, and service teams by providing data reporting, competitive analysis, forecasting, and actionable insights to drive strategic-decision making.

Responsibilities:

• Generate and analyze sales and operational data to identify trends, opportunities, and areas for improvement,
• Develop and maintain specialized reports, including KPIs, pricing controls, and rebates,
• Conduct competitive analysis to benchmark performance and inform pricing strategies,
• Collaborate with cross-functional teams to forecast sales, identify market trends, and make recommendations for sales strategies,
• Coordinate with Supply Chain for tracking and managing order scheduling to ensure timely delivery and customer satisfaction,
• Translate data into actionable insights and strategic recommendations to enhance sales and service performance,
• Support the Sales and Customer Service Team in creating and implementing sales strategies to improve customer service and drive revenue growth,
• Learn and understand the company's business model, processes, products, and customer base to provide meaningful insights and recommendations,
• Other duties as assigned.

Qualifications:

• Must have 5+ years of Customer Service experience, B2B manufacturing customer service experience preferred,
• Minimum Associate Degree required,
• Accurate and efficient data entry skills required,
• Advanced proficiency using Word and Excel applications,
• Experience using ERP systems to create reports,
• Exceptional oral/written communication, customer service and time management skills,
• Organized, attention to detail, strong analytical and exceptional conflict resolution skills,
• Must be self-motivated and able to work independently to meet deadlines or exceed goals,
• Creates an environment that motivates, inspires and respects others, working within a team environment,
• The ability to execute and support an active selling approach with customers in support of the outside sales channel teams,
• Freight terminology knowledge and shipment scheduling experience a plus,
• International shipments and customs compliance experience a plus.

Physical Requirements:

• Regularly use hands and fingers to handle, control or feel objects,
• Regularly required to speak and hear,
• Continually sitting for long period of time.

Job tags

Salary

$65k - $70k