Location
Roanoke, WV | United States
Job description
About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Location Description:
Moments away from the rest of the world, but a world away from it all, Stonewall Resort is a truly unique lakeside destination for vacations, meetings, weddings, reunions, and romantic getaways. Our rustic yet elegant Adirondack-style lodge and spectacular cottage collection is perched alongside quiet lake waters and the Arnold Palmer Signature Golf Course, while surrounded by 1,900 picture-perfect, “Close to Nature” park acres.
Overview:
The Resort Room Attendant will clean, restock, and maintain the resort rooms, as assigned. The cleanliness of each guestroom should exceed guest expectations.
ESSENTIAL FUNCTIONS OF THE POSITION
- Carries out the policies and procedures of Benchmark Hospitality at Stonewall Resort while maintaining the highest degree of professionalism and teamwork atmosphere as per standards of service.
- Follows safety procedures to ensure a safe working environment.
- Follows all cleaning and sanitizing procedures, including those outlined in the “Housekeeping Rooms Checklist” Revised May 5, 2020, wear approved Personal Protective Equipment and dispose of it in the designated trash container.
- Knocks and announces self before entering room; returns later if rooms are occupied.
- Thoroughly cleans the assigned number of guest Rooms efficiently on a daily basis. Must be able to clean all assigned rooms per eight-hour shift.
- Removes soiled linens, towels, bedspreads, and blankets from each assigned room and provides fresh replacements.
- Neatly makes beds and stocks towels, washcloths, and hand towels according to policies.
- Cleans tubs, floors, walls, and vanity and disinfects bathroom and kitchenette or coffee-preparation areas according to resort polices.
- Wipes surfaces in room and cleans mirrors.
- Vacuums floors and removes trash.
- Checks complimentary coffee, snack, and toiletry supplies in the room, restocking according to provided resort checklist and policy.
- Ensures room meets hotel standards with a final walkaround.
- Takes found items to designated lost and found area if guest has checked out.
- Ensures soiled linens are laundered, which may include loading hotel washers and dryers and folding sheets and towels in laundry room as needed.
- Completes maintenance request forms for all items in disrepair or damaged.
- Reports all missing items and lost and found items immediately.
- Alerts Housekeeping Manager and/or Supervisor of any suspicious people or activity in any guest areas.
- Reads department message board before the start of every shift.
- Keeps Maid’s closet and laundry cart stocked, clean and organized.
- Maintains uniform and grooming standards as outlined in employee handbook.
- Maintains scheduling flexibility to work a varied schedule due to business levels and industry demand (hotel open 7 days a week).
- Works flexible hours (including, evenings, weekends, holidays and extended 8-hour days).
- Performs other related duties as assigned.
LAST STATEMENT: Provides assistance in other job classification as determined necessary by immediate superior.
Qualifications:
Required Skills/Abilities:
- Detail-oriented and thorough.
- Ability to remain discreet and respect the privacy of guests.
- Ability to perform consistent work to the highest of standards.
- Ability to interact with guests in a pleasant, friendly way.
Education and Experience:
- Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs.
- Ability to read, write, speak, understand, and communicate in basic English preferred to complete logbooks, various departmental forms and communicate with guests and coworkers.
Physical Requirements:
- Prolonged periods of standing (up to four hours), stooping, bending, twisting and walking and frequently pulling, pushing, and bending.
- Must be able to occasionally lift up to 50 pounds at times.
- Must be able to reach up to 80 inches.
- Must be able to turn and twist with frequency to vacuum and mop.
- Willingness to work a rotation seven-day work cycle with occasional afternoon shifts and extended 8-hours days (see essential functions of the position).
TOOLS, MACHINES, AND/OR EQUIPMENT USED
Equipment consistent with meeting cleaning and sanitizing standards including, but not limited to, Brooms, Mops, Vacuum cleaners, floor buffers, scrubbers, dusters, etc.
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