Customer Service Representative (Medical Industry) - Urgent Need

Location

Brea, CA | United States

Job description

Customer Service Representative (Medical Industry) - Urgent Need Location Brea, CA :

A Customer Service Representative job in Brea, CA is available through Acara Solutions. This is a Temporary onsite role.

• Handles daily call volume and order processing
• Ensures that customer information is current and accurate
• Commits to meeting individual agent goals
• Contributes to overall KPI targets
• Resolves problems by clarifying issues, researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved problems
• Understand the big picture and how this role significantly impacts the overall business
• Makes good business decisions with little direction
• Participates in special assignments/projects when directed by management
• Collaborate with field sales, accounting, planning, technical support, marketing, warehouse, training & education, and return department
• Responsible for technical support and answering inquiries, case creation in the CRM
• Solving problems and fulfilling requests

Required Skills / Qualifications:

• High School Diploma or GED Required
• At least two (2) years of work experience in a customer support environment
• Good verbal and written communication skills

Job Type: Full-time

Salary: $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Call center / Customer service: 1 year (Preferred)
• Medical Industry: 2 years (Required)

Work Location: On the road

Job tags

Salary