Collections Representative

Location

Portsmouth, NH | United States

Job description

Collections Representative needs collections experience. \
Collections Representative requires:\
Bachelors Degree in business related area and/or relevant experience in collections or customer/client service\
Advanced to Proficient in Word and Excel\
PEGA, SalesForce, Infolease, Scripter Auto Dialer\
background in customer service or sales accepted as well\
Exhibit confidence to quickly evaluate a situation to find the best solution for the client \
Function well independently and in a team orientated environment.\
Professional and Energetic when dealing with clients -leaving them with a positive experience/impression \
Excellent multi-tasking skills.\
Ability to take constructive critique and implement training concepts into your own voice.\
Collections Representative duties:\
Performs day-to-day activities in a fast-paced environment to ensure effective account management on collection accounts.\
Communicates via phone conversations, email, fax and letters with customers concerning status of invoice payments.\
Performs reconciliations for accounts to maintain accuracy.\
Interfaces with Sales, Operations and Finance departments to resolve billing, collection and credit issues.\
Establishes strong working relationships with the sales team to support collections efforts.\
Works with customers in a proactive manner to resolve discrepancies.\
Reconciles account status using current and historical invoicing and payment activity analysis.\
Acts as a liaison with financial operations regarding the research on misapplied or payment issues.
Employment Type: Contractor

Job tags

Salary