Microsoft Teams Support Engineer

Location

Pasadena, CA | United States

Job description

Hyper Care Support -

• This Team is providing post migration Hyper Care support
• Post Migration support and Monitor the Tickets # Review support professionals open cases and provide technical guidance and feedback
• Follow-up with respective End Users for In-Progress Tickets # Review the Open Issues with Project Manager Mindtree Architects and resolve
• Handle technical Service Interrupting and providing root cause analysis
• Engage directly with End user after migration to resolve or help them to quickly adjust to new environment.
• Helping migration team to solve technical roadblocks by regular case reviews and audits, resulting in increased productivity of the team Hyper Care Support - This Team is provide post migration Hyper Care support t # Post Migration support and Monitor the Tickets # Review support professionals open cases and provide technical guidance and feedback
• Follow-up with respective End Users for In-Progress Tickets # Review the Open Issues with Project Manager Mind tree Architects and resolve
• Handle technical Service Interrupting and providing root cause analysis
• Engage directly with End user after migration to resolve or help them to quickly adjust to new environment.
• Helping migration team to solve technical roadblocks by regular case reviews and audits, resulting in increased productivity of the team Hyper Care Support - This Team is provide post migration Hyper Care support # Post Migration support and Monitor the Tickets # Review support professionals open cases and provide technical guidance and feedback # Follow-up with respective End Users for In-Progress Tickets # Review the Open Issues with Project Manager Mindtree Architects and resolve # Handle technical Service Interrupting and providing root cause analysis
• Engage directly with End user after migration to resolve or help them to quickly adjust to new environment.
• Helping migration team to solve technical roadblocks by regular case reviews and audits, resulting in increased ed productivity of the team.
  
  
  
  Job Requirements: End User Applications, MS Teams, Application Troubleshooting, Knowledge Base

Job tags

Salary