Blue Rose Consulting Group
Location
Ashburn, VA | United States
Job description
Blue Rose is seeking an NOC (Network Operations Center) Technician to support our work with a federal client in Ashburn, VA. This is On-Site and is open to U.S. Citizens.
Successful candidates will be required to complete a full background investigation.
In this role you will:
Demonstrate comprehensive knowledge of key tasks on a large high visibility IT program
Be responsible for using Enterprise Monitoring tools to identify and escalate data center infrastructure incidents through multiple communications mechanisms
Work on high visibility or mission critical aspects of a given program and performs all functional duties independently.
Provide 24x7x365 support, resource will provide a central point for identification, troubleshooting and escalation of incidents that arise in all environments
Provide support on Incident bridge calls with emphasis on restoring service to users as quickly as possible, troubleshoot toward the resolution of incidents, and manage incidents to completion
Compile incident time lines, support change in activities, and record incidents in to the ITSM platform BMC Remedy
Create, update and maintain Standard Operating Procedures, Technical User Guides, Troubleshooting Guides, and Customer Contact Database
Conduct quarterly reviews of all documents
Populate Knowledge Management Database with known troubleshooting procedures
Monitor all applications and systems in production, development, and test environments at all Data Centers
Coordinate, escalate, and/or resolve operational system/application/network events that have the potential of negatively impacting system and application availability to the user community
Escalate incidents in accordance with established client escalation procedures
Identify and respond to potential problems or trends before failure or degradation occurs
Provide information on scenarios for monitoring, automation, and adjusted threshold levels to allow appropriate action to be taken before adverse impact occurs
Develop and/or enhance processes to detect and prevent future incidents and allow for quicker diagnosis and resolution if further incidents occur
REQUIREMENTS:
Candidates must have:
3 years of experience supporting incident, problem, and change management activities for a large government agency
2 years of experience working on high visibility or mission critical aspects of a given program and performing all functional duties independently
3 years of experience using the following or similar tools: Fault and Performance monitoring and reporting tools such as IBM Netcool Omnibus, AppDynamics, HP Operations Manager, Splunk
3 years of experience using incident management tools such as ServiceNow, BMC Remedy
3 years of operational experience within a large-scale, complex Manager of Manager (MoM) type monitoring environment
3 years of experience with supporting one or more of the following Data Center technologies:
Java App Servers, VMWare, Oracle, Unix/Linux, or IBM technologies like MQ, AIX, DB2/UDB
Strong verbal communication skills
Ability to work evenings and weekends as needed
Work Schedule:
Initial training: ~2-4 weeks will be 1st shift Mon-Fri (0700 – 1530); locations split between Ashburn, Springfield, and remote
Likely work schedule post training: 3rd shift Tues – Sat (2300 – 0730); Ashburn client site
Shift and days will be confirmed prior to onboarding, but candidates must be willing to support 2nd (1500 – 2330) or 3rd (2300 – 0730) shift
Education:
Salary: $88,000 - $98,000
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