Assistant Managing Director

Location

Richmond, VA | United States

Job description

A Burger Bach Assistant Managing Director is responsible for: executing the operating expectations and standards that reinforce the brand to staff members, community and others; executing a culture of excellence and relentless improvement in his/her “Bach”; selecting and developing a strong bench of high quality talent inside the restaurant; sharing their passion for Burger Bach with hourly and management team members at every turn; and representing the Burger Bach brand to the community. Key elements to success is living our 5 values, ensuring the right people are in place at all levels of the organization, unyielding commitment to standards and impeccable customer service.

Duties and Responsibilities:

• Ensure the guest experience is the number one priority at all times and execution is always top notch
• Be the go-to for any and all needs set forth by the Managing Director
• Embody our 5 core values to your full potential each day
• Investigate and resolve complaints regarding food quality or service (EVERY GUEST LEAVES HAPPY)
• Consistently communicate the vision for Burger Bach to his/her team through Managing Director’s instruction
• Help provide clear direction to the Team
• Contribute to directional meetings with management team as needed to ensure 100% consistency 
• Execute our policies, objectives, and activities to ensure flawless operations
• Understand and execute fiscal goals, expectations and achievements set forth by Managing Director
• Analyze operations to evaluate the performance of his/her “Bach” – meeting objectives, identifying areas of cost reduction and sales growth
• Identify and develop talent in the restaurant
• Ensure all members of staff are fully trained
• Ensure your “Bach” is appropriately fully staffed at all times
• Ensure all marketing strategies are implemented fully and consistently through direction set forth by Managing Director
• Ensure compliance with health and fire regulations regarding food preparation and serving as well as building maintenance
• Monitor food preparation methods, portion sizes and presentation of food to ensure that food is prepared and presented according to standard.
• Have fun and create a conducive atmosphere.

Burger Bach is an award-winning New Zealand inspired gastro-pub that prides itself on outstanding hospitality, healthy and premium food sourcing and creative menu items. Burger Bach opened in Carytown in February 2012, expanded with four other locations, and is continuing to grow in Virginia and North Carolina.

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