Location
Carlsbad, CA | United States
Job description
PrideStaff has a great opportunity for a Help Desk Associate in Carlsbad, CA
RESPONSIBILITIES: Software/hardware desktop support for 100 workstations in a mixed PC/MAC environment.
Essential Functions: - Troubleshoot, evaluate and provide solutions for configuring, installing, replacing and repairing workstation software/hardware
- Deploy, maintain, and upgrade a variety of desktop and laptop devices and applications
- Support end user phone and email Mitel Phone system, Exchange Server)
- Support end user requests for help
- Support tablet and mobile devices Android/iOS
- Undertake special projects as assigned by the department manager
Key Requirements: - Must be able to effectively prioritize work assignments with attention to detail
- Must have excellent communication skills, both written and verbal
- Must be able to identify, research, document, and track technical problems using Enchant helpdesk software
- Must be able to train end users in use of equipment and software as needed
- Must be able to lift and move workstations, monitors, etc.
- Must be able to multi-task
Phone and email communications with outside technical support resources and vendors
Organizational Relationships: Reports directly to the Manager of Information Technology and is accountable to all upper management personnel
Qualifications: Education and Training: CompTIA A+ certification or 1-2 years desktop support work experience supporting 50 or more users preferred.
Technical Experience: - Windows XP, Vista, and Windows 7,8.x 10.x; Mac OS
- Basic understanding of LAN/WAN technologies, wireless access points, and basic network security
- Intermediate to advanced knowledge of Microsoft Office
- Microsoft Outlook/Entourage email support
- Ability to troubleshoot and repair printers a plus
- Connectwise Automate knowledge a plus
- Connectwise Control remote software knowledge a plus
Compensation / Pay Rate (Up to): $30.00 - $35.00 Per Hour
Job tags
Salary
