Shane Co.
Location
San Mateo, CA | United States
Job description
As a Customer Service Associate, you can make the difference between an amazing experience and an ordinary one. We are looking for people-focused, communicative, and team-oriented individuals to join us in this role. No jewelry experience? No problem! We will provide you with the training you need to be able to demonstrate an in-depth knowledge of our merchandise, represent our brand, and create an exceptional store experience for each customer. Whether you’re early in your career or a seasoned professional, you’ll be joining a team where your contributions make a difference!
Our Customer Service Associates play an important role as the first and last impression for our valued guests. If you value providing great customer service and have a strong attention to detail, you’ll be a good fit for this position. Your impact will extend beyond transactions, influencing the overall customer experience and ensuring our guests receive nothing short of excellence. Join us and be part of a team dedicated to creating extraordinary moments!
The salary range for this role is $26-$30/hr for Customer Service Associates and $27-$31/hr for Senior Customer Serivice Associates, plus opportunities for monthly bonuses. There is no upper limit to what you can earn in this role as you expand your jewelry knowledge!
Customer Interaction
Operational Excellence
Company Culture
The primary work environment is a well-lit retail store that requires standing, walking, and occasional lifting. Most customer interactions occur in-person although this position does use phone and email heavily as well. This role requires manual dexterity, visual acuity, and color discernment at a high level. Our vibrant and customer-focused atmosphere provides an engaging workplace.
Joining #TeamShaneCo comes with a host of benefits designed to support you and your loved ones- we understand a supportive benefits package is key to a fulfilling work experience. As a family-owned business, we prioritize your well-being, recognizing that our success is a collective effort. Here's what we offer:
Compensation and Recognition: we operate on a team-based model; no commission sales! We offer a competitive base rate, engaging SPIFs, and monthly opportunities for team performance bonuses.
Time off: You’ll enjoy a generous time-off package, including 3 weeks of vacation, and an annual float day. We value holidays and are closed on major ones. Plus, you receive a float day and paid volunteer day annually. We also value your work-life balance and keep favorable hours that provide a great retail experience to our customers while respecting your time and well-being.
Family-centric benefits: We care about your family, and our benefits extend beyond standard offerings. In times of major illness, you can earn time off at full pay for self or family care. You’ll also benefit from paid parental leave, an Employee Assistance Program, and assistance navigating medical complexities.
Health and wellness: We value your health and provide you with paid sick time. Additionally, you can access competitive medical, dental, and vision plans, a 401(k) with company match, and flexible spending accounts. You can also enjoy voluntary benefits, including long-term disability, life insurance for dependents, and pet insurance. We also have a dedicated staff member who focuses on well-being and work-life balance, ensuring you thrive professionally and personally.
Employee Discount: Enjoy a generous store and online discount, available for you and your family members.
Shane Co. serves our customers with an unparalleled standard of excellence. Our people get to share in our customers’ milestone moments such as weddings, birthdays, anniversaries, and everything in between.
Our goal for you is to give you an employment experience like no other so you wake up and want to come to work every day! If you love being part of a team as well as providing personal attention to every customer, this is the place for you!
The salary range for this role is $26-$30/hr for Customer Service Associates and $27-$31/hr for Senior Customer Serivice Associates, plus opportunities for bonuses.The range describes the minimum to maximum likely rate for this job description in this local market in the state of California. Individual pay will be determined based on skills and qualifications for the role. The salary range for this same position may be lower or higher in other markets.
Our company uses the position requirements to determine the pay benchmark for all roles. Please keep in mind the cost of labor varies from one geographic area to another, so pay ranges you see listed may be higher or lower in different markets. The listed pay range in this posting is for this specific location.
Employer will not sponsor visa or work authorization.
Job tags
Salary
