Location
South San Francisco, CA | United States
Job description
Multifamily Property Management
Job Description
The Community Director (Non-Exempt) is fully accountable for all day-to-day operations of a typically small asset/property (totaling less than 300 units and managing a staff of up to 5 Full-Time Employees (FTEs)). Responsibilities include overseeing and enhancing the value of the property/asset, and managing the asset to meet the Client's expressed operational and financial goals. Will supervise all on-site staff, which may include: Assistant Community Director, Resident Services Coordinator(s), Compliance Specialist(s), Leasing Manager, Leasing Consultant(s), Maintenance Supervisor(s), Maintenance Technician(s), Make-Ready or Rehab Technician(s), Groundskeeper(s), Painter(s), and Housekeeper(s).
DUTIES AND RESPONSIBILITIES
1. Client Relations
- Carry out the philosophies and wishes of the Owner in the daily overall operations of the apartment community to ensure FPI is meeting the Client objectives and expectations.
2. Communication
- Maintain positive, professional and effective communication with applicants, residents, vendors, clients and guests while representing FPI.
- Keeps immediate supervisor informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems.
3. Employee Management
- Develop and manage the site team members; including participating in the hiring, training and evaluation of employees.
- Ensure all open positions are filled in a timely manner.
- Ensure all employees maintain compliance with various department requirements.
4. Leasing/Occupancy
- Maintain occupancy levels as established by owner/budget expectations.
- Oversee and exhibit professional leasing techniques.
- Ensure completion of the monthly Market Surveys and analysis.
- Develop and implement advertising and marketing strategies for the apartment community as needed.
- Oversee and exhibit closing ratios in regards phone and walk-in traffic per FPI policy.
- Ensure that all online marketing sources are updated (e.g., Craigslist) daily.
- Promote positive resident/management relations, to retain desirable residents. Place customer need requests and follow up as number one priority.
- Develop and oversee the implementation of resident retention programs.
- Ensure the safety, comfort and privacy of all property residents.
- Ensure move-in orientation is completed consistently with new residents.
5. Revenue Management
- Manage the maximum revenue potential of the property through the management of lease expirations and timely turnover.
- Management of monthly rent collections and delinquency to include timely deposit and security of funds according to FPI policies.
- Participating in the development of and managing to the approved operating budget.
- Accurately processing vendor invoices and managing accounting month end.
- Comply with periodic financial reporting requirements e.g., petty cash, mileage reimbursement, and variance reporting.
6. Reporting and Document Management
- Maintain appropriate resident files including forms, leases, documents in accordance with FPI Standard Operating Procedures.
- Responsible for the daily integrity and confidentiality of resident files.
- Ensure that documents and reporting systems are maintained, updated, and organized.
- Meet all periodic reporting requirements e.g., Month End, Weekly Reports, Collection/Eviction Files etc..
- Assist in budget preparation and delivery.
7. Risk Management
- Ensure compliance of Risk Management items through the following of the FPI Standard Operating Procedures.
- Timely reporting of any/all injuries, illnesses, property damage through the proper reporting channels and forms.
- React calmly and professionally in emergency, emotional and/or stressful situations.
- Maintain current permit, licensing, and inspection requirements.
- Maintain compliance with OSHA requirements.
8. Facility Maintenance
- Assist residents with reporting of maintenance needs.
- Document facility and maintenance needs and ensure timely completion.
- Ongoing monitoring of the physical asset and identifying concerns with immediate supervisor.
- Follow up on maintenance requests to promote resident communication and satisfaction.
9. Other
- Consistently and fairly enforce community rules and regulations, FPI Standard Operating Procedures.
- Comply with all Fair Housing Laws and FPI policies and procedures.
- Promote a professional image by adhering to FPI Management's Dress Code Policy.
- Conduct displayed must be of a professional manner when communicating with employees, residents, prospective residents, clients, vendors, and guests while representing FPI Management.
- Responsible for meeting all training requirements for the position (Grace Hill, Safety Meetings, etc.).
- Perform any and all functions as directed by the supervisor, including special project assistance.
Qualifications
Minimum Requirements:
- Minimum 1 year of experience in a similar leadership role, preferably within Residential Property Management.
- High School diploma or equivalency certificate required. College degree in a relatable field preferred, but not required.
- May Require a Valid Driver's License, as well as: a good driving record, current motor vehicle insurance which meets State requirements, and an operable vehicle that meets FPI's Driving Standards and Personal Vehicle Use policy.
- Must be proficient in speaking, reading, and writing in English.
- Strong computer skills (MS Office, Google Apps, property management-related software, email, internet).
Additional requirements for Affordable Housing properties:
- Must have a minimum of 2 years' experience with affordable housing programs including but not limited to: LIHTC, HUD programs (Project Based Section 8, Section 236, PRAC, 811 PRA), USDA-Rural Development (515), HCD, HOME Funds and Bonds.
- Affordable Housing Accreditation (e.g.: HCCP, HCP-E, COS, BOS, TCS, CPO) or other applicable designations in affordable programs.
Skills Required:
- Yieldstar
- Yardi
- Weblisters
- On-Site
- Microsoft Word
- Microsoft Excel
- Knock
- Craigslist
- Adobe Acrobat
- Google Mail (GMail)
- Google Drive
- Internet Use
- Basic Computer Skills
- Customer Service
- Management
Additional Information
ESSENTIAL ATTRIBUTES
- Embracing and exemplifying our HEART core values and incorporating them into every task performed and every interaction with clients, supervisors, team members, colleagues, residents, vendors, etc.
- Positive influencing, interpersonal, and communication skills are essential.
Why look at FPI for your next career step?We are one of the largest third-party 100% fee-managed Property Management companies in the nation, an industry leader in both the Conventional and Affordable Housing spaces, managing over 850 communities (~150,000 units) across the country, and employing ~3,500 team members. We offer comprehensive compensation and benefits packages (employee-only employer-paid plan available), ongoing training, and plenty of opportunities to grow your career. Come join Team FPI!
EEO/EVerify Statements
FPI Management is an Equal Opportunity Employer. All qualified applicants are encouraged to apply. FPI Management participates in the E-Verify program.
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