Intuit Inc.
Location
Mountain View, CA | United States
Job description
2024-49112 - Copy or share job URL
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Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide with TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Intuit QuickBooks is on a mission to transform financial services for small businesses through its money movement platform. To deliver on this initiative, we are expanding our Risk Analytics and Governance team that focuses on building AI driven fraud controls to detect and prevent fraud in the ecosystem as well as minimizing impact to good customers. We are part of the Small Business and Self-Employed Group (SBSEG), focused on preventing fraud across all fintech products. We are seeking a Risk Analytics lead that will work across multiple functions like Risk Operations, Risk Policy, Decision Science, Product, Engineering, Finance & Compliance to design and drive fraud mitigation risk strategies while creating operational efficiencies with manual risk case review processes. If you have passion for fraud mitigation and love solving real customer problems through analytics and data science, we welcome you to join our talented team.
This role will focus on collaborating with a large risk operations team and risk policy analysts to evaluate existing risk policies for fraud, financial and compliance risk mitigation, evaluating existing manual risk case review processes to drive operational efficiency and find ways to scale our internal processes for business and customer growth. Responsibilities will primarily focus on measuring effectiveness and efficiency of our risk policies and risk operational processes related to agent/ manual case reviews. Successful candidates for this role will leverage fraud risk expertise, financial analytics and innovative risk strategies to enable Intuit’s SMB growth and expansion, achieve optimal profitability, while keeping operational costs low and enhance trust-related merchant and consumer experience.
Strong business acumen with a 2+ years’ work experience in related fields/positions
Bachelor’s degree in business, Math, Statistics, Finance, Economics, or a related field or equivalent work experience. An MBA or graduate degree in a related field is a plus or equivalent experience
Worked in a diverse and challenging environment to drive growth, customer experience and profitability
Ability to manage and lead across highly cross-functional teams
Excellent communication skills with the ability to interact with and understand technical subjects and emerging technologies
Experience in statistical analysis and adept in tools such as SQL, Python, R, SAS, Excel
Domain expertise in payments, payroll and Capital loans risk management and exposure to agent-based risk operations processes senior for manual case reviews is ideal for this role
Able to thrive in a fast-paced environment and be responsive and available during times of peak fraud activity
Strong organization and time management skills and the ability to manage multiple projects and priorities
Understanding of Data Science modeling concepts and exposure data ETL is a plus
Ability to analyze & research large data sets and translate insights into risk and business opportunities/requirements
Design and scale risk processes to cover an increasingly large and complex landscape of small business risks given our rapidly expanding user base
Design, implement, and monitor experiments to explore new methodologies and estimate key metrics for risk operational processes effectiveness and efficiency
Ability to perform quantitative and business trade off decisions to improve risk operation processes to prevent fraud in payments, payroll and capital loan products
Ability to work with product managers, data engineers and technology teams to enhance/ enrich our data ecosystem/ risk data marts to quickly scale our risk operational processes and risk mitigation strategies with an expanding user base and with new product rollouts
Deliver ideas and insights as you collaborate with partner teams, such as engineering, data science and operations to build risk detection systems that drives overall efficiency, customer experience and agent investigation capabilities
Effectively communicate fraud strategy and results to the leadership team
Effectively able to work with product and technology teams to build risk solutions and collaborate with risk operations to operationalize solutions and get feedback
In addition, the candidate should bring a high level of enthusiasm to the projects and the ability to organize and motivate large groups. This includes taking initiative, ownership and responsibility for a project
Must have good judgment with the ability to think critically and strategically
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $144,000-195,000. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
AlexandriaIntuit employee"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
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