Manager, Cloud Deployment
Location
Portland, ME | United States
Job description
About Us
Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!
Position Overview This position’s primary responsibility is managing a team of engineers focused on the deployment of Thrive’s cloud and infrastructure-based services and products. These products and services include:
- Backup and Disaster Recovery
- Thrive Hosted Private Cloud Services
- Azure cloud services
- On-premises managed servers
- Virtual desktop infrastructure
The position will work closely with Thrive’s Project Management Organization (PMO) to serve as a both a technical and administrative escalation point as well as a task assigner. As such the position requires an individual with a diverse depth of technical experience to both understand and develop the skills and processes of the Cloud Deployment team. The ideal candidate needs to possess strong management skills and have experience in managed services and technology solutions. Exceptional communication and organizational skills are necessary to improve the efficiency and activation time of Thrive’s cloud-based services and products
Primary Responsibilities - Build and maintain a positive team culture focused on enriching the client experience
- Develop a deep understanding of the cloud-based services and products within the Thrive product catalog
- Monitor and assign cloud deployment tasks to engineers
- Assess and enhance the technical skills of engineers within the Cloud Deployment team through the development of engineering processes and standardizations.
- Actively manage assigned engineering tasks with the goal of improving time required to activate service
- Effectively communicate with project managers and client technical and non-technical staff to explain deployment progress, statuses, requirements, etc.
- Serve as team manager with responsibilities including technical escalation, technical training, time sheet review, PTO approval, overtime hour submittal, expense review/approval/submittal
Minimum Qualifications - 1-2 years management experience
- Ability to lead a team of engineers specialized on Thrive’s cloud-based services and products
- Advanced experience (4+ years) in the following technologies:
- Backup and Disaster Recovery, specifically Veeam and Zerto
- Private Cloud Hosting, specifically VMWare and Microsoft Hypervisors
- Public Cloud, specifically Azure Infrastructure
- On-premise managed servers
- Virtual Desktop Infrastructure, specifically Citrix Cloud Platform and Azure Virtual Desktop
- Experience implementing managed services and information technology solutions
- Expert understanding of cloud computing, networking, cyber security, and disaster recovery concepts
Preferred Qualifications - Experience using ServiceNow (or other project management software)
- Experience in ITIL methodology and change management processes
- Willingness to improve team process and contribute to team and company initiatives
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