Location
Minneapolis, MN | United States
Job description
Description
Team: Premier
The Primary focus of this position is to process prospective client intakes who are interested in applying for Social Security Disability.
A Disability Evaluation Specialist’s primary duties include, but are not limited to:
- Answering inbound/outbound calls from prospective clients looking for help with applying for Social Security Disability Benefits
- Properly complete the intake form using our proprietary Customer Relationship System (CRM)
- Explain Social Security Disability eligibility, benefits and our requirements, expectations and standards.
- Positively promote and sell the benefits of using our services to all prospects.
- Accurately document all contact with prospects, enter all information and outcomes in accordance with current company policies and procedures.
- Meet or exceed specific performance standards approved by management. Standards may change to better reflect the job duties and business needs.
Qualifications:
- Previous experience in a call center environment
- Ability to show great empathy and concern for others
- Customer service orientation; energetic and outgoing personality.
- Excellent written and verbal communication skills; Ability to communicate professionally, effectively and with empathy in potentially difficult circumstances.
- Multitasking skills and the detail-oriented focus required for a fast-paced environment.
- Basic PC knowledge, working knowledge of Windows operating systems, Internet and mainstream web browsers.
- BILINGUAL - English/Spanish a plus.
About Internet Brands:
Headquartered in El Segundo, Calif., Internet Brands® is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands' powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Temasek. For more information, please visit www.internetbrands.com.
Internet Brands and its wholly owned affiliates are an equal opportunity employer.
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