---

---

Location

Washington DC | United States

---

Job description

Job title: Program Manager /Project Manager

Location: Washington

Contract: c2c

Duration: 6+months

Skill (Primary) : PMO-Program Management-Program Management

Qualification: BE/B. Tech (Hons)

Job Description

Write, draft, and release weekly organization-wide communications via different newsletters Provide daily support for managing delivery of project tasks, activities, milestones, and resources. Develop, maintain, and manage communication project requirements, plans, timeline, issues, risks, and challenges. Manage several concurrent features and user stories Support business owners to drive multiple projects. Work directly with business to drive a program from ideation through delivery. Engage with leadership, as necessary, to communicate project objectives, strategy, tactics, and ongoing progress. Manage a knowledge base.

(1.) To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team.

(2.) To provide support for on call escalations orL3 level support and doing incident and problem management

(3.) Work on value adding activities such Knowledge base update and management, training freshers, coaching analysts, and conducting interviews for participation in hiring drives.

(4.) To adhere to quality standards, regulatory requirements, and company policies

(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

(6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

Thanks & regards

Sabir Shaik|| Sr. Talent Acquisition specialist

[email protected]||[email protected]

Desk:(630)-5681-068, Ext:230

NMSDC MBE | Illinois BEP Certified | GSA Schedule 70.

---

Job tags

---

---

Salary