Inventory & Product Management Associate

Location

Kenilworth, NJ | United States

Job description

Who is Johnstone?

Johnstone Supply - New Jersey is an HVAC/R wholesale-distributor established in 1987. Currently there are nine branch locations in Northern/Central/Southern New Jersey and one in Staten Island New York. As we continue to expand, we are looking for individuals who love keeping up with the latest technology trends and can apply them to our industry. Join us if you’re not just looking for a job, but a long-term career to help facilitate your personal and professional growth.

In addition to being part of a company that will help you achieve your goals by continuous professional development, we also offer a comprehensive benefits package that includes competitive pay, holidays, paid time off, extensive insurance options, 401K with an employer contribution, tuition reimbursement and employee discounts.

• Identifies customers’ product needs and coordinates execution of orders.
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Setup and maintain customer files.
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints.
• Partners with customers, vendors, other department team members, and the Accounting Department to resolve all customer service issues.
• Determines replacement HVAC/R parts, according to inspection or verbal/description of the old part, and customer requirements.
• Recognizes and identifies HVAC/R parts and equipment to fulfill customer needs and answer customer questions.
  Processes customer transactions by entering and printing quotes.
• Additional duties will be assigned as needed.

Required Qualifications:

Education, Work Experience & Specialized Skills or Knowledge: 

• Typically requires a high school diploma with 9+ years progressive inventory and product management support knowledge or a bachelor’s degree with one to two years relevant experience.
• Has experience or an interest in consumer product manufacturing, inventory control,
  warranty management and distribution functions.
• Solid experience working with Word, PowerPoint, Excel and can easily run Pivot Tables,
  VLOOKUPS, etc.
• Must be a customer-oriented individual with the ability and skills to meet, greet and
  service customers. Must also be a team player able to achieve goals and objectives as
  mandated by Johnstone Supply and must be committed to achieve the goals and
  objectives of the team.
• Ability to multi-task, prioritize, and manage time effectively.
• Must possess excellent verbal and written communication skills, in English, to interact
  with customers and employees, and write and read reports and instructions.

Johnstone Supply is More Than a Supply House. By joining our team, you become part of a company with an established reputation of having a knowledgeable staff, unmatched customer service, efficiency-boosting technology offerings, widespread inventory and valuable training opportunities. You will join an employee family that believes in working as a team to accomplish company goals as well as facilitating the professional growth of individual team members.

Job tags

Salary