---

---

Location

High Point, NC | United States

---

Job description

The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Innovative Marketing Solutions Inc. Through a thorough understanding of Innovative Marketing Solutions practices the CSR offers solutions that aid and facilitate a unique customer service experience. The CSR provides general administrative support while multitasking in hectic and stressful situations. In addition the CSR will be the face of the Company through facetoface and vocal interactions with all levels of customers which range from the general public to highlevel managers of organizations.

Requirements

A Customer Service Representative for Innovative Marketing Solutions Inc needs to have an associates degree or 12 years of progressively responsible experience in an office or related customer service environment or an equivalent combination of education and experience. Excellent communication skills are essential along with advanced knowledge of Excel Outlook and Word.

Duties

• Answering inbound calls from customers professionally
  Product and service knowledge
  Providing customers with product and service information in order to resolve customer
  Providing follow up calls to customers when necessary
  Researching information using multiple resources and route call to the appropriate resource
  Effective communication skills (both written and verbal) needed as a Customer Service Representative
  Strong computer skills including data entry/typing
  Willingness to submit to a background check and/or drug test
  ERP and B2B experience a plus
  

Benefits

Innovative Marketing Solutions Inc offers a comprehensive benefits package to all full time regular employees located in the United States which include:

• Comprehensive medical dental and vision
  
• Vacation sick time and holidays
  
• Accident life disability and critical illness insurance
  
• 401k retirement program with match
  
• Wellness programs
  
• Tuition reimbursement
  
• Referral bonuses
  
• Pet insurance
  
• Employee discount program
  
• And the day off for your birthday!
  

A Customer Service Representative for Innovative Marketing Solutions Inc needs to have an associate\'s degree or 1-2 years of progressively responsible experience in an office or related customer service environment, or equivalent combination of education and experience. Excellent communication skills are essential along with advanced knowledge of Excel, Outlook and Word. Duties Answering inbound calls from customers in a professional manner Product and service knowledge Providing customers with product and service information on order to resolve customer Providing follow up calls to customers when necessary Researching information using multiple resources and route call to the appropriate resource Effective communication skills (both written and verbal) needed as a Customer Service Representative Strong computer skills including data entry/typing Willingness to submit to a background check and/or drug test ERP and B2B experience a plus

---

Job tags

---

---

Salary