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Location

Cedar Park, TX | United States

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Job description

**Candidate Must Have Their P&C License and At Least 2 Years of Insurance Experience To Be Considered For The Position**

Are you ready to join a thriving team with a rich history and a commitment to success? Allstate - Biscoe Insurance Group, the largest single central location in Texas with over 18.5 years of excellence, is seeking a Licensed Insurance Customer Service Representative to become a valuable part of our dynamic agency. 

Step into a young and vibrant environment at Allstate-Biscoe Insurance Group, where we believe in teamwork, positivity, and a dedication to grow. As a key player in our service team, you'll play a vital role in both client retention and the continuous expansion of our agency.

As a Licensed Insurance Customer Service Representative at Biscoe Insurance Group, you'll play a crucial role in our commitment to education, communication, and customer satisfaction. If you value a supportive team, a culture of collaboration, and the chance to grow both professionally and financially, this position offers a unique opportunity to contribute to the success of our referral-based boutique agency. 

If you're a Licensed Insurance Customer Service Representative looking for a supportive and growth-oriented workplace, apply now ! Join Allstate - Biscoe Insurance Group and be part of a team that values hard work, teamwork, and creating a fantastic work environment.

Benefits
Bonus Opportunities###Commission Opportunities###Paid Time Off (PTO)###Evenings Off###Career Growth Opportunities###Continuing Education Opportunities###Health Insurance###Dental Insurance###Vision Insurance###
Responsibilities

• Nurture strong customer relationships and aim to increase client retention and product loyalty.
• Conducting follow-up discussions with clients to ensure their contentment while progressing toward sales closure.
• Respond to customer inquiries regarding policy questions, changes, and updates. Issue Insurance Documentation (COI, ID cards, etc.)
• Answering incoming calls, walk-in appointments, and scheduling appointments with a positive/welcoming personality.
• Ensure consistent and prompt communication with clients to address their needs and concerns to ensure retention standards.
• Analyze policy renewal s following client information, individual needs, and prevailing market conditions.

Requirements

• 2+ years of Insurance experience is Required to be considered for the position.
• Active Texas Property and Casualty License required.
• Bilingual/Fluent in Spanish to effectively communicate with a diverse clientele, ensuring all clients receive top-tier service in their preferred language.
• Pay meticulous attention to detail when reviewing policies, contracts, and client data to minimize errors and ensure the highest level of accuracy.
• Handle various client interactions, policy inquiries, and administrative duties concurrently, without compromising the quality of service.
• Communicate effectively through written and verbal means, both with clients and team members, to provide clear, concise, and informative responses. Open to feedback on improving upselling skills. 
• Exemplify professionalism over the phone, in writing, and in the office to create a positive work environment and ensure effective communication.

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Job tags

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Salary

$45k - $75k