Manager Retail Training

Location

Rogers, AR | United States

Job description

Manager Retail Training

At our Company, we grow People, Brands, and Businesses! We are seeking a dynamic Manager of Retail Training to be responsible for training and development directly supporting a client. The Manager, Retail Training will provide training targeted at field associates and assess the training needs of the team through surveys, interviews, focus groups, observation or consultation with managers, instructors or customer representatives. The successful candidate will present information using a variety of instructional techniques and formats such as role playing, simulations, exercises, group discussions, videos, and lectures. The Manager, Retail Training will also evaluate training materials prepared by specialists such as outlines, text, and handouts. This role requires a considerable amount of travel.

This position will be responsible for establishing and maintaining strong relationships with the retailer and clients. The focus is on delivering measurable results within the organization that leads to outstanding program execution for our clients. Results will be attained through effective execution against business performance goals.

Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

What we offer:

• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off  

Responsibilities:

• Analyze retail team training needs, to develop new training programs or modify and improve existing programs in partnership with the retail client and the Company .
• Develop project timelines and manage to them; Develop learning solutions using contemporary e-learning software (Articulate Storyline, MS PowerPoint, etc.) ; Develop testing and evaluation procedures in partnership with Talent Development.
• Conduct evaluations and analyze metrics for programs; provide reports on project metrics.
• Manage risks and adjust timeline for successful completion of projects on time and within budget.
• Travel 2 out of 4 weeks to provide in-person training/support out in retail, attend client deep dive meetings or participate in management level meetings with internal team members .
•   Design and develop blended learning training programs including instructor-led, technical systems and computer-based training delivery methods; Design and implement leadership development tools to support managers in their role and contribute to their personal and professional growth.

Qualifications:

• Bachelor's Degree in Human Resource Management/Development, Organizational Development, Instructional Technology or equivalent combination of education and related experience required; MBA Degree or equivalent experience preferred
• 3+ years of Program/Project Management experience required
• 5+ years of Learning/HR experience preferred with working knowledge of adult learning theories and instructional design for e-Learning, instructor-led training and blended learning
• Ability to direct, lead, coach, and develop people; Coaching experience preferred
• Client interaction experience, either internal or external, preferred
• Strong skill with Articulate Storyline required; Working familiarity with Adobe CC (PhotoShop, Illustrator, InDesign) preferred

Job Will Remain Open Until Filled

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary
The Retail Training Manager is responsible for training and development directly supporting a client. The Retail Training Manager will provide training targeted at field associates and assess the training needs of the team through surveys, interviews, focus groups, observation or consultation with managers, instructors or customer representatives. The successful candidate will present information using a variety of instructional techniques and formats such as role playing, simulations, exercises, group discussions, videos, and lectures. The Retail Training Manager will also evaluate training materials prepared by specialists such as outlines, text, and handouts. This role requires a considerable amount of travel.

Essential Job Duties and Responsibilities

• Analyze retail team training needs, to develop new training programs or modify and improve existing programs in partnership with retail client and the Company
• Develop project timelines and manage to them
• Develop learning solutions using contemporary e-learning software (Articulate Storyline, MS PowerPoint, etc.)
• Determines cost effective training approaches to meet the geographical challenges of providing learning programs in a variety of locations
• Conduct evaluations and analyze metrics for programs; provide reports on project metrics
• Provide regular project updates to retail business leaders and Talent Development
• Ensure projects stay within timelines, budgets, and scope
• Develop testing and evaluation procedures in partnership with Talent Development
• Lead team meetings
• Manage risks and adjust timeline for successful completion of projects on time and within budget
• Coach and develop direct reports
• Travel 2 out of 4 weeks to provide in-person training/support out in retail, attend client deep dive meetings or participate in management level meetings with internal team members
• Writes learning objectives to describe desired outcomes and ensures learning materials support those objectives. Work directly with technical subject matter experts to capture course-specific knowledge.
• Design and develop blended learning training programs including instructor-led, technical systems and computer-based training delivery methods.
• Design and implement leadership development tools to support managers in their role and contribute to their personal and professional growth

Supervisory Responsibilities

Direct Reports
- Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

Indirect Reports
- May delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and/or Driving Requirements
- Travel is an essential duty and function of this job. Driving is not an essential duty or function of this job.
- Travel up to 35%

Minimum Qualifications

The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job

Education Level:
(Required) Bachelor's Degree or equivalent experience
(Preferred) Master's Degree or equivalent experience

Field of Study/Area of Experience: Human Resource Management/Development, Organizational Development, Instructional Technology or equivalent combination of education and related experience
- 3+ years of Program/Project Management experience required
- 5+ years of Learning/HR experience preferred with working knowledge of adult learning theories and instructional design for e-Learning, instructor-led training and blended learning
- Coaching experience preferred
- Client interaction experience, either internal or external, preferred
- Experience dealing with leaders preferred

Skills, Knowledge and Abilities

• Ability to direct, lead, coach, and develop people
• Skill in supervising to include delegating responsibility, training and evaluating performance
• Excellent written communication and verbal communication skills
• Good interpersonal skills
• Conflict management skills
• Well-organized, detail-oriented, and able to handle a fast-paced work environment
• Strong prioritization skills
• Ability to visualize and plan objectives and goals strategically
• Decision making skills
• Ability to exercise sound judgment
• Strong skill with Articulate Storyline required
• Working familiarity with Adobe CC (PhotoShop, Illustrator, InDesign) preferred
• Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers

Environmental & Physical Requirements

Office / Sedentary Requirements
Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.

Additional Information Regarding The Company Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Job tags

Salary