First Entertainment Credit Union
Location
Los Angeles, CA | United States
Job description
First Entertainment Credit Union is looking for a Director, Strategic Initiatives , who will drive enterprise-wide research & development and related initiatives, while bringing significant domain expertise in one or more of the following categories: digital banking, customer/member service, marketing & brand management, and banking enterprise operations.
The ideal candidate will be positioned to steer and influence cross-functional teams and will need to leverage exceptional creativity, pioneering, vision and communication skills to enhance our mission. They will oversee, create, and manage strategies, including the functionality and user experience of e-banking solutions, website, online account opening, online loan application, remote deposits, core integration, back-office and client-facing operations, and/or related process mapping.
This is a full-time, remote or hybrid opportunity reporting to the VP, Strategy and is based in the United States. The minimum and maximum salary range for this position is 142,367.66 $ to $213,551.49 in California. The target starting pay is between $142,367.66 to $177,959.58.
Responsibilities
- Build and lead operations and process improvement initiatives, as well as create member and/or employee workflows from scratch.
- Compile data, analytics, and identify trends to implement growth strategies and scale development of digital banking, core, and/or electronic services.
- Lead large-scale projects designed to provide an optimal end-to-end user experience, leveraging industry best practices.
- Deliver concepts, personas, user journeys, storyboards, system maps, user flows, wireframes, visual design comps, and prototypes using mapping software, such as Visio.
- Oversee the full lifecycle of project design from conception and design executions to development handoff, to frontend QA, and to iteration and optimization of established features and user experiences.
- Establish milestones and monitor adherence to schedules and budget, identify problems and obtain solutions, such as allocation of resources or changing business requirements and approaches based on system capabilities.
- Provide hands-on work on execution of project initiatives and priorities required, including acting as an individual contributor when or where necessary.
- Communicate effectively with vendors and all levels of leadership in meetings, presentations, and interactions.
Requirements
- 10 years’ experience working in a digital, technology, marketing, or operations department or experience working within digital-first organization, and 5+ years in a management role.
- Bachelor’s degree in technology, mathematics, engineering, computer science, or equivalent work experience required.
- Ability and flexibility to travel, on occasion, to corporate offices, conferences, or meetings.
- Full-service financial institution experience preferred.
- Strong interpersonal and collaboration skills, and able to apply critical thinking and constructive feedback to drive toward solutions and decisions quickly.
- Strong technical and analytical skills required.
- Familiarity with SDLC is encouraged.
- Very detail oriented, analytical, and strong attention to detail.
- Experience working in a start-up or similar environment a plus.
- In-depth knowledge of Credit Union products and services, procedures and guidelines, and field of membership requirements.
- Thorough knowledge of regulations applicable to essential responsibilities.
- Ability to read, speak and write clearly to convey information effectively.
- Effective communication skills across all levels of audience.
- Knowledge of how to use a personal computer and MS Office products on a daily basis (Word, Excel, Outlook), and Jack Henry products (Symitar Episys, ARCU).
Our Benefits and Perks
- Rich healthcare benefits and retirement plans, including profit sharing opportunities.
- Market competitive pay and bonus earning potentials.
- Generous time off plans, including PTO, Sick time, holidays, Volunteer Time off, Paid Parental Leave and more.
- Robust Learning and Development programs to support personal and professional growth.
- Tuition and Education reimbursement program up to $5,250 annually.
- Commitment to DEIB (Diversity, Equity, Inclusion and Belonging) and opportunities to help make an impact on the communities.
- Employee-only financial readiness offerings (discounts on loan rates and fee waivers).
- Various stipends and accommodations to support an agile work model.
- Meaningful wellness programs through CALM subscription and employer-paid EAP as well as Fitness Reimbursement.
- Unlimited referral bonus earning potential up to $5,000.
- Team building and cross functional events throughout the year, and more!
Who We Are
Named one of the top 10 Credit Union in California by Forbes, First Entertainment Credit Union has been the financial ally since 1967 for the creators of entertainment and those who support them. With more than 2.1 billion in assets and over 90,000 members, we are constantly looking for talents to help us build a high trust, high performance and workplace of choice culture while growing our business. As a teammate, you will enjoy an inclusive workplace culture and an employer-of-choice environment.
At First Entertainment Credit Union we believe Your Story Matters and that includes our members, employees, community, and those interested in joining our growing team.
Our Hiring Philosophy
First Entertainment Credit Union supports Pay Transparency and considers many factors, such as your experience, skills, certification, location, job grade while determining your compensation package. Pay decisions are also guided by our financial means as well as analyzed against our internal equity. We are committed to competitive pay and offer benefits in accordance with our compensation philosophy.
First Entertainment Credit Union is also an Equal Opportunity Employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status regulated by law. If you need any reasonable accommodation to complete this application, please contact our People Operations team at [email protected].
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