State of Louisiana
Location
Baton Rouge, LA | United States
Job description
The Louisiana Department of Revenue (LDR) is responsible for fairly and efficiently collecting state tax revenues to fund public services, to regulate charitable gaming and the sale of alcoholic beverage and tobacco, and to support state agencies in the collection of overdue debts. Collectively, each program, unit, division and group work together to provide the core services to taxpayers of the State of Louisiana and stakeholders of the agency. LDR is comprised of the following groups: Tax Collection, Charitable Gaming, Alcohol and Tobacco Control (ATC), Debt Recovery and Louisiana Tax Free Shopping Commission.
The Customer Service Division is responsible for providing timely and accurate information to the taxpaying public and tax practitioners related to taxes and fees administered by the Louisiana Department of Revenue as set forth by the tax laws, rules and regulations and LDR policies. The responsibilities of this division include providing service via telephone calls through a call center, assisting taxpayers who require direct assistance via the Headquarters Office and maintaining and updating account information as it relates to names, addresses and other administrative issues.
ABOUT THIS POSITION:
The incumbent of this position is the in-house administrator of LDR's Automatic Call Distributor (ACD) system known as "Touchpoint". This position plays a key role in managing the operations of the Call Center Section, which answers calls from taxpayers, tax practitioners, tax attorneys and stakeholders. The incumbent of this position will be responsible for coordinating and managing call volume and staffing as well as reporting production and performance statistics. The incumbent will also serve as an advisor to management in the area of strategic goal planning and performance delivery.
The specific duties are as follows:
Applications will be rejected if the applicant fails to meet the minimum qualifications, submits an incomplete application or fails to apply by the closing date of the announcement.
Applicants qualifying based on college training or receipt of a baccalaureate degree will be required to submit an official college transcript to verify credentials claimed prior to appointment. The selected candidate will be required to submit original documentation upon hire.
If you are applying for a position which requires a baccalaureate and/or master's degree you may apply 90 days prior to receipt of your degree however the effective date of the appointment cannot be prior to your graduation date. Please contact the HR representative listed below to ensure that your application is accepted as eligible.
To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
*Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.*
For further information about this vacancy contact:
Donovan Williams
Louisiana Department of Revenue
Human Resources Division
P.O. Box 66378
Baton Rouge, LA 70896
[email protected]
The Louisiana Department of Revenue is an Equal Opportunity Employer.
Louisiana is a State as A Model Employer for People with Disabilities.
VACANCY INFORMATION:
This posting may be used to fill vacancies in other divisions available within the Louisiana Department of Revenue within 90 days of the closing date.
This position may be filled as a:
MINIMUM QUALIFICATIONS:
A baccalaureate degree plus three years of professional experience in administrative services, accounting, financial auditing, management analysis, tax enforcement, taxpayer assistance, tax collection, tax systems work, tax auditing, tax audit review, tax law, or tax accounting.
SUBSTITUTIONS:
Six years of full-time work experience in any field may be substituted for the required baccalaureate degree.
Candidates without a baccalaureate degree may combine work experience and college credit to substitute for the baccalaureate degree as follows:
A maximum of 120 semester hours may be combined with experience to substitute for the baccalaureate degree.
30 to 59 semester hours credit will substitute for one year of experience towards the baccalaureate degree.
60 to 89 semester hours credit will substitute for two years of experience towards the baccalaureate degree.
90 to 119 semester hours credit will substitute for three years of experience towards the baccalaureate degree.
120 or more semester hours credit will substitute for four years of experience towards the baccalaureate degree.
College credit earned without obtaining a baccalaureate degree may be substituted for a maximum of four years full-time work experience towards the baccalaureate degree. Candidates with 120 or more semester hours of credit, but without a degree, must also have at least two years of full-time work experience to substitute for the baccalaureate degree.
A master's degree in Business Administration (MBA) or Public Administration (MPA) will substitute for one year of the required experience.
Possession of designation as a Certified Public Accountant or CPA Inactive will substitute for one year of the required experience.
Possession of a current license to practice law in Louisiana will substitute for two years of the required experience.
NOTE: Any college hours or degree must be from an accredited college or university.
Function of Work:
To serve as liaison and advisor to department management regarding organization and tax management methods, data processing, etc.
Level of Work:
Program Manager.
Supervision Received:
General from higher-level personnel.
Supervision Exercised:
Project basis over department staff.
Location of Work:
Department of Revenue.
Job Distinctions:
Differs from other Revenue jobs by the presence of responsibility for serving as liaison and advisor to department management regarding organization and tax management methods, data processing, etc.
Develops qualitative tools designed to identify obstacles to efficient operations; develops practical solutions to such obstacles and ensures that recommendations are implemented.
Prepares written and statistical reports of study findings, evaluations, and recommendations.
Coordinates or directs the work of various task forces or committees assigned to special organizational and tax management projects within the department.
Conducts studies to enhance the effectiveness and efficiency of the department and programs under study.
Job tags
Salary
