Customer Rewards Specialist

Location

Pawtucket, RI | United States

Job description

Distribution is our expertise, but people are our focus. At Pet Food Experts, we invest in the relationships that build businesses, support people and grow our industry. With a thoughtful approach to creating deep, long-lasting value, we put people at the center of everything we do. Because we know that when we do right by people, we ultimately do right by pets!

Schedule: Monday-Thursday in office, 8:30am-5pm and work from home Fridays 8:30am-5pm

If you enjoy routine and familiarity in your day with a consistent work pace and strong attention to detail, this is the role for you. The ideal person for this role will produce high quality, precise work using established processes and procedures. The Rewards Specialist is responsible for processing daily digital rewards redemptions via email and Astro submission as well as physical coupons, vouchers, frequent buyer cards, and consumer return forms from all Distribution Center locations. This position is in office Mon-Thurs and home on Friday.

What you'll be doing:

• Quickly and efficiently sort physical forms in preparation for processing or scanning to create digital backup documentation and accurately key specific fields in the Digital File Manager program
• Process invoices for coupons, frequent buyer, consumer returns, and employee feed credits by brand and customer via data entry from physical or digital backup documentation
• Process Astro submissions, troubleshoot dropped lines, and review batch credits
• Communicate daily with retailers, vendors, and interdepartmentally, primarily via email and occasionally over the phone, to problem solve and support all forms of Rewards processing
• High data entry focus with the ability to understand and execute vendor guidelines, coupon discrepancies and identify fraudulent submissions using supporting documentation

What we're looking for:

• High School Diploma or equivalent
• Prior data entry experience a plus
• Excellent communication and organizational skills

Benefits and Perks:

• Full benefits package (medical, dental and vision), PTO, 401(k) match
• Paid Holidays
• Paid parental leave
• Pet perks product discounts
• Hybrid schedule!

Pet Food Experts is an equal opportunity employer. Pet Food Experts does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

All offers of employment are contingent upon passing a required criminal background check.

Job tags

Salary