Location
Melville, NY | United States
Job description
Job Details:
Job Title : Network Analyst NOC
Duration: 12+ Months (Possible of extension or conversion)
Location: Melville, NY, Rochester, NY and Miami/Doral, FL.
Position Summary
- Company is seeking a Network Operations Center Network Analyst. Within this role the Analyst will oversee the configuration, layout, maintenance of the entire network.
- This person will also analyze, supply feedback, look for trends and provide additional technical support to the Network Control Center.
- The Analyst will also research and evaluate the network through our NMS tool and recommend needs where applicable.
- This role will also include interaction with our customer base to provide support, status and direction to ongoing initiatives.
- The Analyst will need to be well versed with the administration of a heterogeneous network across multiple platforms.
- The Analyst will work cross-functionally with internal departments, external vendors and the NOC team to coordinate corrective actions, resolve issues, provide documentation as well as metric to performance within our deployed infrastructure.
Responsibilities:
- Plan, validate and deploy network corrective measures as needed
- Provide network troubleshooting documentation and run books for the department
- Continuously review all NMS and EMS systems for process improvement
- Interface directly with customers related to identified chronic issues till resolution
- Investigate and supply TRR's to customers as requested
- Work with support and vendors to resolve complex network problems
- Organize and drive all post mortem meetings till resolution and closure
- Provide weekly ticket review related to all NOC tickets to ensure accuracy and content
- Provide the deep dive analysis through the NMS system to proactively identify network issues
- Provide metrics (internal and/or customer facing) to management as requested related to team and network performance
- Lead all complex change management activity
- Provide feedback to management on process and procedural improvement
- Direct compilation and validation of records and reports concerning network operation and maintenance
- Effectively prioritize workload and alter as needed in the interest of the business needs
- Lead by example and drive the core values of the company
- Always ensure a quality customer experience
Qualifications:
- 5+ years' network administration experience with a NOC environment, include monitoring and surveillance
- Excellent written and verbal communication skills, interpersonal and presentation skills
- Ability to manage complex issues and drive action items with customers and inter-departments
- Ability to promote cross-functional collaboration and teamwork.
- Ability to perform tasks with minimal supervision
Education:
- Bachelor's degree from an accredited College or University in computer science or related area required.
- Equivalent work experience in a similar position may be substituted for educational requirements.
- Certifications in leading networking hardware/software required.
Job tags
Salary
