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Location

Parsippany, NJ | United States

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Job description

Who We Are: Managed Health Care Associates, Inc. (MHA) provides care communities access, solutions, and insights to help them run their businesses more effectively. Our members include post-acute providers across the care continuum, including long-term care, home infusion, specialty pharmacies, senior living, and other group living facilities. Our team of associates is passionate about our common mission of helping people age with grace and championing our core values of being Curious Learners, Selfless Advocates, and Relentless Finishers.

Managed Health Care Associates, Inc. (MHA) is not only the country’s largest alternate site GPO, but also has established itself as a leading health care services and software company. This evolution reflects our commitment to stay abreast of changes in the alternate site health care market and invest in innovative solutions, software and services for our members including long-term care pharmacies, infusion pharmacies, specialty pharmacies, home medical equipment providers and assisted living and skilled nursing facilities. To learn more please visit

Who we’re looking for: .

We are looking for self-motivated & proactive talent with the desire to dissect and analyze the current and future customer’s needs. The Associate Account Representative (AAR) as part of the Post Acute Operations Member Experience Team, is an integral part of the overall MHA Long Term Care Pharmacy Division. The LTCP AAR is responsible for providing administrative support and key data points to LTC Pharmacies. The AAR will analyze automated monthly reports, provide insight into purchasing trends, outstanding and achieved contract eligibility and anomalies that the Account Executive (AE-Member Engagement Team) presents during Member Business Reviews with our LTCP members. Additionally, they will identify and track data inconsistencies via the audit process and effectively communicate issues to the AE while working closely with them to ensure contract compliance and full contract utilization with the goal of driving revenue. The LTCP AAR will act as a liaison between MHA Members, MHA’s Ops Support Services and Network Admin Services and is committed to providing the highest level of customer services to the MHA’s Member Base.

What You’ll Be Doing:

• Assist the Account Executive (AE) Member Engagement Team in achieving MHA’s strategic budgetary and business goals.
• Provide administrative support to MHA Account Executives
• Provide direct member support when needed.
• Ability to comprehensively review, interpret and communicate data to the AE and LTCP members.
• Maintain a consistent cycle of contact with MHA Member Pharmacies via phone and email.
• Act as a liaison between MHA Member Pharmacies and Internal Support Services (IT, Data and Reconciliation, Membership, Contracts, etc.).
• Working alongside Account Executives to onboard new GPO and LTC Network Pharmacies
• Monitor and maintain accurate Member information.
• Implement approved account management strategies.
• Work closely with LTC Member base to educate them on the MHA Portal for member adaptation and continue that education as new phases get implemented.
• Consistent updating and entries into MHA’s CRM Salesforce for most up to date information and activity for their Account Executives.

What You’ll Bring to the Table:

High school diploma required or 2-4 Year College Degree preferred;

• Proficiency with Microsoft Word®, Outlook®, Excel® and PowerPoint®
• 2 years of Client/Account management, Customer Service, Internal Sales, Pharmacy Tech, or Billing preferred.
• Experience in Salesforce a plus

Competencies:

Customer Focus : Building strong customer relations and delivering customer centric solutions

• Communicates Effectively : Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Situational Adaptability : Adaptable approach and demeanor in real time to match the shift demands of different situations
• Plans and aligns: Planning and prioritizing work to meet the commitments aligned with organizational goals
• Optimizes work processes: Knowing the most effective and efficient process ( proactive & time management) to get things done, with a focus on continuing improvement

Internal Responsibilities:

• Adheres to all company policies and procedures including, but not limited to those identified within the Standards of Business Conduct and the Employee Handbook, as may be amended from time to time. Adheres to all applicable laws and regulations and the company's governance/compliance program.
• Responsible for reporting violations of the company's policies and procedures, Standards of Business Conduct, governance program, laws and regulations through the company or other mechanism that may be available at the time of the violation. Assists with internal control failure remediation efforts.
• Becomes knowledgeable of internal control responsibilities through training and instruction. Responsible and accountable for internal control performance within their area of responsibility. Participates in the internal controls self-assessment process.
• Ensures concerns with internal control design or performance and process changes that impact internal control execution are communicated to management.

Job/Functional Knowledge:

Understands duties and responsibilities, has necessary functional and technical knowledge for task completion, keeps job knowledge current, applies knowledge and skills that lead to success in the job.

• Effectively applies background & experience to current role
• Demonstrates a comprehensive knowledge of particular field
• Keeps informed of latest trends, developments, and best and current practices in particular field

Results Driven:

Adopting a strong orientation toward achievement, setting high expectations of yourself and other to achieve at a high level

• Sets and tracks goals, objective and related metrics. Takes aggressive action when goals are not met to ensure better results in future
• Acts with a sense of urgency, a bias for action and speed

Customer Focus:

The full understanding that the customer is the foundation of MHA’s success.

• Understands customer requirements and priorities and makes the right business decisions
• Builds relationships with and gains trust of customers by always meeting commitments while avoiding over commitment
• Adopts a long-term perspective in developing mutually beneficial business relationships to create a win/win solution

Culture Fit:

Demonstrates integrity and ethics in day-to-day tasks and decision making, adheres to MHA’s core values of doing what’s right, exceeding customer expectations, driving results and value, innovate to improve, treat people with respect, embrace teamwork and collaboration and have fun while achieving business goals.

• Sincerely passionate for and committed to the mission of Managed Health Care Associates
• Exhibits integrity in all actions and communication
• Works well autonomously, while acting as a team-player
• Demonstrates a vested interest in self-development

What’s Good to Know:

• Potential Travel for once a year travel with their Regional Team to visit clients or attend a conference.
• On site position in Parsippany, NJ

Physical Demands :

The physical demands and work environment characteristics described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear. The employee must occasionally lift and/or move up to 15 pounds.
• Mental Demands: The employee must be able to follow directions, to get along with others , and handle stress;
• Work environment: The noise level in the work environment is usually minimal.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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