Capital One
Location
McLean, VA | United States
Job description
West Creek 8 (12080), United States of America, Richmond, Virginia
Senior Associate, Horizontal Communications
Are you a strong writer who can clearly communicate big ideas in just a few words? A strategic thinker with the ability to distill complex and detailed information into simple, relevant messages? Are you passionate about human-centered design & storytelling? If so, this role could be for you!
About CS&S
Customer Services & Strategy, or CS&S, is an organization that’s home to ~16,000 associates, agents, and suppliers. Our EVP leads both the strategy teams that power and the agent teams that manage all of our US Card customer interfaces. CS&S’ vision is to set the standard for customer experience, and communications plays a huge role in the team achieving that vision.
About the role
The US Card Communications team is seeking an organized communicator who can bring fresh ideas to inform, connect, and inspire our associates. In this fast paced position, you’ll use creative thinking to develop content that brings our communications strategies to life. Our goal is to build out the CS&S and US Card brands, bolster our long-term business strategy, activate our unique culture and values, and foster associate’s belief in our leaders.
Through a multi-channel approach, you’ll inform and engage associates while helping them stay connected to our goals, strategy, and culture. You’ll develop project communications plans, innovate new ways to “WOW” our associates through campaign delivery, deeply understand stakeholder needs, assess the performance of our communications through metrics analysis, recognize and celebrate our associates, and more.
Responsibilities:
Support Executive Communications consultants for both top-of-house CS&S and the Customer Channels team by executing on the communications strategies that support the needs of US Card executives and the US Card business.
Prepare, edit and format deliverables including newsletters, emails, message campaigns and other communications to support team strategies.
Support the planning and execution of team events from ideation through production, including Town Hall meetings, executive forums, and special events.
Evaluate performance of communications based on metrics and other leading key performance indicators; recommend refinements to communications strategies, messaging and feedback mechanisms.
Leverage creative storytelling to develop and execute associate-focused campaign strategies for milestone moments that matter throughout the year.
Partner with and influence key team members to build a culture of appreciation and recognition through events, intranet articles, local newsletter features, and video storytelling.
Provide horizontal tactical support and execution for other US Card Communications teammates as needed.
Serve as an integral member of the US Card Communications team.
REQUIREMENTS
Outstanding communication and presentation skills, both written and verbal
Experience with project and/or process management
Strong writing and story-telling skills with sound editorial judgment
The ability to distill complex content into clear, concise and engaging communications
Proficient at creating communication cascades within matrixed organizations
Excellent influencing and negotiation skills
Outstanding time management and organizational skills, with an ability to consistently execute multiple, and sometimes competing, activities and complex projects to high quality conclusion, on-time, and within budget
A track record of consistently acting with urgency as needed
Strong customer-orientation and proven track record of collaborative work relationships
BASIC QUALIFICATIONS
Bachelor’s degree or military experience
At least 2 years of experience as a communications specialist
PREFERRED QUALIFICATIONS
At least 3 years of experience as a communications specialist, project manager or HR specialist
At least 2 years of experience in financial services
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
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