Program Officer for Quality

Location

Baltimore, MD | United States

Job description

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

Reporting to the Senior Program Officer for Quality, the Program Officer will review and analyze program policies and inquiries, monitor affiliate programs and progress in compliance with the Department of State (DoS) and Global Refuge standards to ensure provision of timely and quality services to refugees and migrants. The position will provide and coordinate programmatic support that promotes self-sufficiency and community integration with focuses on program leadership and management, affiliate relationships, social engagement practices, and knowledge management.

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, welcome and respite services for asylum seekers, economic empowerment and employment, and family unification for unaccompanied children. To date, we have served over 750,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.

Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:

• medical, dental, vision available the first day of employment,
• professional development, tuition reimbursement,
• generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays,
• 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave,
• company 403(b) contribution of 3%, an additional 7% match which vests immediately,
• Family Building benefits for reproductive procedures, adoption/foster care assistance, and
• an annual wellness benefit that can be customized to support your personal needs including funding enrichment classes, gym memberships, and healthy eating plans (to name a few) all in an inclusive and progressive environment!

At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.

DUTIES

• Monitor and evaluate Reception & Placement (R&P) affiliates' programs, analyze progress and capacity, and determine resettlement trends through day-to-day technical assistance on compliance issues as presented by the affiliates' staff, Refugee Agencies (RA), partners, service providers, and stakeholders as required by DoS and Global Refuge guidelines.
• Extensively coordinate and conduct affiliate remote and on-site monitoring visits that involve meeting with various stakeholders; reviewing program files; interviewing affiliate staff, refugee families, and community leaders; and reviewing programmatic reports, proposals, financial reports, and statistical information.
• Write detailed site visit reports, including recommendations and action plans related to issues of service delivery, documentation and/or reporting.
• Complete detailed summaries of desk audit results, including recommendations and action plans related to issues of service delivery, documentation and/or reporting.
• Provide support and technical assistance to affiliates undergoing federal monitorings of their R&P programming, including reviewing and editing pre-monitoring material and formal report responses to ensure compliance with grant requirements.
• Create and facilitate trainings and resources related to quality assurance, monitoring, or other relevant topics throughout the year in coordination with the Resettlement and Integration units.
• Work collaboratively with Resettlement and Integration Services' units, departments within Global Refuge and affiliate partners to learn and share resources and best practices.
• Execute other duties as assigned by supervisor.

QUALIFICATIONS

• Undergraduate degree in social work, social sciences, non-profit management, or related field; graduate degree preferred.
• A minimum of 3-5 years of experience in non-profit immigration or social services programs.
• Experience working with the resettlement programming strongly preferred.

• Experience working with refugees, immigrants or limited English speakers.
• Experience in interpreting contract compliance, developing and delivering training and providing technical assistance to service providers and staff.
• Strong writing skills, with ability to write and edit reports and clearly interpret technical requirements.
• Ability to establish effective relationships with colleagues and partners.
• Outstanding organizational skills and ability to manage multiple projects simultaneously with attention to details.
• Proficiency in Microsoft Office applications, knowledge in database management and other computer applications.
• Deep commitment to Global Refuge's core values and ability to model those values in relationships with colleagues and partners.
• Experience with and commitment to working in a very diverse workforce.
• Ability and willingness to travel nationally up to 50% of time.

Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Salaries are based on the latest market data and reflect the education, skills and requirements for the role. Differentials may exist based on the region and language abilities. Global Refuge has been welcoming newcomers since 1939. Learn more at globalrefuge.org.

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