logo

JobNob

Your Career. Our Passion.

Senior customer operations manager


Varicent


Location

Alpharetta, GA | United States


Job description

A named leader by Forrester in the sales performance management space, Varicent was founded in 2005 when we pioneered sales performance management software. Evolving quickly to become the fastest growing software company in North America according to Deloitte’s Fast 50™ in 2010, Varicent was acquired by IBM in 2012 and has since been re-founded as an independent global business serving mid-size and enterprise clients with our full suite of solutions to assist in smarter territory and quota planning, efficient lead to revenue operations, and the fastest and most flexible way to pay sellers accurately and on-time. We are looking for talented, driven people that can make an impact across our organization.


Moving at our pace brings a lot of change, complexity, and ambiguity. Varicenters are comfortable being uncomfortable.

Before you apply, consider if you:


At Varicent, we are committed to fostering a diverse and inclusive workplace. We believe in equality and recognize the value that diverse perspectives bring to our team. We are actively seeking a Senior Customer Success Operations Manager to play a critical role in driving operational excellence, customer health, and optimizing the customer success journey within our organization

How you will make a difference:

Success Outcomes:


4-6 Months: Continue with the above, going more in-depth and gaining expertise Collaborate across Customer Success and other functions to develop CS playbooks, with key elements, including Call to Actions / success plays, standard operating procedures, clear escalation paths, customer feedback mechanisms, and so on, spanning the customer journey phases; identify areas for strategic automation Provide enablement to CSMs on new and updated initiatives, where needed, including content and data to ensure adequate adoption of changes Start to develop and update CSM compensation plans, determining relevant metrics to ensure appropriate bonuses



7 Months and beyond: Continue gaining expertise and become the primary driver and manager of existing and new Customer Success initiatives.

What you will bring:

Benefits:

Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email [email protected]


Varicent is also committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position at Varicent and/or by using this portal, you declare and confirm that you have read and agree to our Job Applicant Privacy Notice and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact


Job tags

Flexible hours


Salary

All rights reserved