Technical Support Analyst
Location
Tempe, AZ | United States
Job description
Minimum Experience: 3 years
Education: AD
Registration: (Not Specified)
Required Skills: Microsoft Office 365; VDI Configuration
Sponsorship: Immigration related employment benefits, e.g. visa sponsorship, are not available for this position.
Burgess & Niple is seeking a Technical Support Analystto join our team in Tempe, AZ focusing on end-user experience for professional engineers and planners by removing technical obstacles that interfere with productivity and help implement new systems as we meet our growing company’s needs.
B&N Technical Support Analyst Responsibilities
- Improve users’ day-to-day experience with technology as part of a team providing physical PC builds and component replacement in laptops and desktops, virtual machine builds, and shipping configured equipment to offices around the country.
- Grow your skills learning how to develop automated tools to deploy and manage end-user devices, implement, and maintain desktop images, software packages, and end-user management systems in a Microsoft environment.
- Troubleshoot help desk calls and help users resolve issues either in-person or by phone.
- Support recommended end-user device standards and document standard processes and procedures in a collaborative IT team distributed throughout the country.
- Engage with users in a thriving organization that constantly adapts and evolves with diverse engineering software like AutoCAD, Bentley Microstation, Revit, Civil3D and Bluebeam Revu and diverse environments, such as virtual desktops, cloud-based services, and traditional hardware.
- After the first 90 days, assist in the on-call support rotation for one week about every eleven weeks.
Skills and Qualifications
- Associate degree in Information Technology, Computer Science, or other IT related discipline preferred, or equivalent combination of experience and training
- 3 - 5 years of related experience in support of endpoint systems and devices
- Experience in desktop support for CAD applications to include AutoCAD and Bentley Open Roads Designer is preferred
- Certificates in A+, Network+ are preferred
- Desire to grow and learn professionally
- Excellent communication and teamwork skills
- Ability to work Monday – Friday, 8 hours / day
- Self-motivated and adaptable, including the capability to learn virtual collaboration tools
- Possess basic problem-solving skills
OUR BENEFITS
- Medical, dental and vision insurance
- Immediate accrued paid time off
- Paid Parental Leave
- 401(k) with match and no vesting schedule
- Flexible spending or health savings account options
- Basic life insurance/short-term & long-term disability coverage at no cost to the employee with option to purchase supplemental life insurance
- Bonus program
- Flexible hours and hybrid work schedule options
- Tuition assistance
- Professional development opportunities
- Casual dress
WHY B&N?
At B&N, we are dedicated to improving ourselves and the communities we serve. We do this by providing employees with opportunities for fulfillment, learning and advancement while delivering awesome experiences to our clients. We are committed to exploring new capabilities, emerging technologies and opportunities that will help create a pipeline for future growth.
We are engineers, architects, planners, scientists, geologists, and designers. We are also innovators and leaders, entrepreneurs, and collaborators. We are traffic engineers and parents of teenage drivers. We are site designers and homeowners. Ecologists and dog walkers. Funding experts and foodbank volunteers. We believe that these collective connections to the communities we serve are an asset to B&N and our clients.
Apply today and discover the possibilities for your career at B&N.
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