Center Assistant

Location

Bakersfield, CA | United States

Job description

GENERAL SUMMARY

The Center Assistant is responsible for leading the day-to-day administrative tasks in the Center such as phone reception, word processing, data entry, filing, market research, and other administrative tasks. The Center Assistant provides a positive first impression for potential and existing customers, fields calls from customers, schedules appointments, and coordinates community and school marketing events.

ESSENTIAL JOB FUNCTIONS

● Leads day-to-day administrative tasks such as timely and high quality phone reception, word processing, data entry, filing, and other administrative tasks

● Greets and assists students, parents, and potential customers according to Sylvan standards

● Fields inquiry calls from potential customers; Fields calls from current families

● Schedules assessments, tours and conferences according to Sylvan Standards; Manages scheduling changes of current families

● Assists Center Directors and Directors of Education with preparing materials for parent conferences, assessments, tours, and other customer appointments

● Assists Center Directors with other day-to-day tasks of running the Center such as managing billing, collecting payments, and maintaining Center supplies

● Assists Center Directors with maintaining the professional appearance of the Center according to Sylvan standards

● Supports standards and procedures to ensure student safety and well-being

● May assist teachers with preparation for instruction; Gathers and prepares materials as appropriate

KNOWLEDGE REQUIRED

● Associates or four year degree preferred, but not required

● A minimum of three years of customer service experience; Retail sales experience and/or experience in an educational setting preferred

● Experience using full suite of Microsoft Office applications, Google Drive, and other standard business applications

● Knowledge of general office equipment such as copiers, printers, and office phones

SKILLS AND ABILITIES REQUIRED

● Strong customer service, interpersonal and communication skills

● Strong word processing, data entry, and other administrative skills

● Proven ability to effectively use consultative sales skills when serving customers

● Proven ability to communicate effectively in writing; Ability to proofread and edit copy

● Strong organizational skills; Proven ability to manage multiple tasks and be flexible

● Ability to occasionally lift and/or move up to ten pounds

● Bilingual preferred but not required

● Evening and weekend hours required

Choosing Sylvan is about getting results and setting students up for long-term success. At Sylvan, we’re focused on building academic confidence, igniting intellectual curiosity and inspiring a love for learning — all of which make a big impact in school and in life. For over 40 years, we’ve helped millions of students achieve new levels of academic success.

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