Location
Santa Clara, CA | United States
Job description
To be a family that uses our collective superpowers to do significant good.:
Join our team as a Sales Support Specialist and become the driving force behind our sales success! In this dynamic role, you'll provide crucial customer and sales team support, handling data entry, order tracking, and serving as an RMA liaison. With your proficiency in Microsoft Office and stellar communication skills, you'll ensure seamless deliveries and address inquiries, all while contributing innovative ideas for process improvement. Collaborating with internal and external stakeholders, you'll play a key role in project management and resource coordination.
If you're ready to thrive in a fast-paced environment and make a real impact, apply now and be part of our exciting journey towards continued growth and success!
What you will do?:
- Provide support for customers and sales team
- Enter and modify sales-related data (i.e., order entry, PO cancellations, PO changes, data entry) into our company’s internal system
- Manage vendor and customer backlog
- Manage open order reports, tracking pending orders, customer details, product specifications, and delivery statuses to ensure timely fulfillment and customer satisfaction
- Return Material Authorization (RMA) liaison between the customer and operations team
- Partner daily with the Warehouse team to ensure timely deliveries
- Answer customer inquiries quickly and efficiently, ensuring adherence to service level via phone/e-mail
- Utilize excellent verbal communication skills to interact with visitors, customers, warehouse, accounting, and internal staff members of various interpersonal styles
- Daily use of Microsoft (MS) Office platforms (Excel, Outlook, Calendar)
- Contribute and implement new ideas to help improve and create ideal operational processes
- Manage expectations and projects with a professional attitude by complying with company policies and procedures at all times
- Partner with internal resources (e.g., field sales, inside sales, branch manager, product management, etc.) and external resources (e.g., suppliers, manufacturing facilities, etc.)
- Perform other duties as required/assigned by manager
What you bring to the table!:
- High school diploma or equivalent required
Associates degree or 2+ year of experience in a sales support position or office environment - Proficient in the use of MS Office, with focus on demonstrated working knowledge of MS Excel
- Attention to detail, accuracy, and task follow-through
- Ability to work well in time-sensitive situations where customer satisfaction is the ultimate goal
- Ability to apply creative problem-solving techniques to situations using sound business judgment
- Excellent verbal and written communication skills
- Ability to multi-task in an effective, timely and professional manner
- Team-oriented operating style with effective interpersonal skills that allow successful business interactions with individuals of all leadership styles, personalities, and career levels (e.g., sales, accounting, logistics, warehouses)
Hourly Wage: Starting at $22.00 per hour + montly bonus potential
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Master Electronics has a fast-paced and entrepreneurial environment, which requires a professional, flexible self-starter attitude.
Headquartered in Phoenix, AZ,
Master Electronics is a leading global authorized distributor of electronic components. For more than half a century, our family-owned company has remained focused on strong relationships, responsive service and added value. This is how
Master Electronics has grown to serve hundreds of thousands of customers in partnership with hundreds of world-class suppliers.
Master Electronics , a leading global authorized distributor of electronic components, is committed to providing equal employment opportunities for all applicants and employees. The Company does not unlawfully discriminate on the basis of race, color, creed, pregnancy, religion, sex, national origin, age, disability, veteran, marital, or any other protected status. The Company also makes reasonable accommodations for disabled employees. Finally,
Master Electronics prohibits the harassment of any individual based on their protected status. This policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational program.
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