Housekeeping PM Turndown Attendant
Location
Charlottesville, VA | United States
Job description
Charlottesville Hotel
The Omni Charlottesville Hotel offers 208 beautifully appointed guestrooms and suites featuring panoramic views of the Blue Ridge Mountains, along with a full service restaurant and 12,000 square feet of meeting space. The Omni is located in the heart of downtown at the base of the downtown pedestrian mall. Our location offers a wide variety of local restaurants, pubs, entertainment venues, or even just to take a scenic walk and enjoy the culture of Charlottesville. There are numerous local historic sites that have played a unique role in American history which include: Monticello, the University of Virginia, Ash Lawn-Highland, Historic Court Square and Michie Tavern. Our Blue Ridge Parkway offers unmatched views and our very own downtown mall features daily entertainment at the four theaters which offer live music, movies and theatrical performances.
Although we have a beautiful property and location, our associates are what separate us from the rest of the hotels. Our culture provides an atmosphere that allows our associates to learn and grow in their professional development in a fun environment. We strongly encourage promotions from within our company, and as a result, our staff has a solid hospitality foundation. Our diverse staff comes from many different countries in the world and provides a fantastic atmosphere to develop both from a professional and personal level. Although we offer a complete benefit package for all of our full-time associates, all of our associates are provided the greatest benefit of all which is “opportunity”.
The Turndown Attendant will provide turndown services of guest rooms, occasional full servicing of guest rooms and complete any additional duties as assigned by the Supervisor/Manager in accordance with Omni standards.
- Depending upon the volume, is responsible to provide turndown services for assigned number of guest rooms.
- To provide full servicing of guest rooms upon request.
- To assist in laundry as assigned.
- Remove room service tables and trays from guest rooms and place in designated service landing areas
- Maintain guest hallways neat and free of linen at all times
- Check all equipment prior to and after its use to ensure that it is in good working order
- Place room attendant in room sign on the outside of guest door while room is being serviced
- To be thoroughly knowledgeable of Turndown Attendant Moments of Service scenarios, and execute to standard.
- Adhere to PDQ standards
- Position housekeeping cart in front of guest room door when servicing vacant rooms. Ensure guest room door is shut while servicing a vacant guest room. When servicing an occupied guest room ensure guest room door is open.
- Follow guest identification procedures before letting persons into guest rooms
- Ensure all lost and found items are logged appropriately
- Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process
- Be familiar with all hotel amenities (to include Wireless Internet, Select Guest Program, Frequent Flyer Mileage Program, Laundry Services, and Omni Kids Program)
- To be familiar with all hotel facilities (F&B outlets, Business Center, Fitness Center, Concierge Lounge, Outdoor Pool, Meeting Space, Parking Garage)
- To be familiar with the inter-relationship between the different departments (to includeFront Office, Guest Services, Housekeeping, F&B outlets, Banquets, Sales, Engineering and Purchasing)
- Maintain Four Diamond Standards of guest service
- Aid guests in locating other areas of the hotel (walk them to destination if possible)
- Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications.
- Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets.
- Be pleasant, smile and greet all guests, using surnames when obtained
- Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity.
- Deliver personalized, memorable guest experiences by utilizing the Power of One
- Perform other duties | special projects as assigned by Housekeeping Management
- Great friendly communication skills and attitude
- Maintain professional, friendly demeanor
- Possess a high standard of cleanliness and organization
- Work a flexible shift, including weekends and holidays
- Stand or walk for an extended period or for an entire work shift. Requires frequent bending, reaching overhead and squatting. Lift, carry, and place objects weighing up to 30 lbs without assistance. Push/pull objects weighing up to 75 lbs without assistance.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP’s Pay Transparency Nondiscrimination policy statement . If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected] .
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