1418371 Customer Delivery Consulting Engineer

Location

Herndon, VA | United States

Job description

*** The successful applicant will be performing work on US Government classified environments, and therefore, must be a U.S. Person (i.e., U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil. The successful applicant must have a current US Government TS/SCI with CI/Poly Clearance *** 

***Must be located within commuting distance to Herndon, VA locations and be able to work onsite 3-4 days per week***

What You'll Do

Our Network Consulting Engineers are an integral part of the Customer Experience (CX) team delivering Business Critical Services to our customers. Business Critical Services combines the power of Cisco Analytics and Knowledge with the best in class technical expertise and consulting (that’s you) to drive value, innovation, and adoption in our customer’s network. Helping them to reduce risk, drive innovation, and maximize their network to meet business objectives. You will be the customer’s trusted advisor and subject matter expert helping the customer understand their network, how to reduce risks, and take advantage of the technology.  You will work with Cisco Engineering to advocate for innovation for your customer, and as a liaison share what is coming with your customers to help them be on the cutting edge of innovation.

As a Route/Switch Network Consulting Engineer (NCE), you will help lead the effort to transform our customer's current and future network architecture. Specific tasks include but are not limited to:

• Create customer deliverable documentation including High Level Design (HLD), Low Level Design (LLD), and Acceptance Test Plan (ATP) for the entire Network portfolio
• Deliver design workshops and consultancy services
• Provide operations consulting
• Provide knowledge transfers to the customer's network operations staff
• Serve as an escalation point for critical issues
• Support architecture changes and implementations
• Data Center knowledge and support

Who You'll Work With

As a Network Consulting Engineer, you will be partnered with a team of talented Cisco and NSO Architects, Technical Leaders, Consulting Engineers, Project Managers, and Delivery Leaders obsessed with our Customer’s success and showing them the value Cisco brings to our NSO client.  

Who You Are

As Route/Switch Network Consulting Engineer (NCE), you will meet the minimum requirements to be considered with the desired skills being a plus.

Minimum Requirements:

• 5-7 years relevant experience in networking; expertise in our route/switch solutions
• Cisco Certified Network Administrator (CCNA)/R&S, Cisco Certified Networking Professional (CCNP)/R&S, or Cisco Certified Internet Expert (CCIE) ® or equivalent skills (Routing/Switching)
• Ability to analyze networking services requirements
• In-depth knowledge of designing complex routing and switching networks
• Comprehensive understanding of all IP protocols
• Ability to conduct training and one-to-one mentoring concerning routing and switching technology
• Expertise with Cisco software features and functionality

Desired Skills:

• Be experienced delivering Cisco standard methodologies in the customer's infrastructure
• Be able to demonstrate the ability to lead or guide teams made up of Cisco, Customer and Partner members in the analysis and troubleshooting of complex routing and switching network problems
• Ability to provide high-level crisis management through anticipation of issues, problems or events and actively resolving them with the Customer and Partners
• Leverage strong communication, consulting and customer relationship skills to quickly create productive collaborations
• Can simplify analysis and present results clearly at all levels of the business - including at senior management team level
• Have the capacity to see and articulate a vision that inspires change
• Strong analytical and problem-solving skills with ability to troubleshoot technical problems
• Experience with Quality of Service (QoS) development and implementation
• Ability to multi-task, self-start, work in a fast-paced team environment and work independently   

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

*LI-VL1
#CJ

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